Customer Service Specialist - Italian Market

Transcom; Porto; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Fully paid training

Mon–Fri schedule

International environment

Corporate benefits and discounts

Job summary

Transcom is hiring a Customer Service Specialist for the Italian market in Porto, Portugal. The role focuses on supporting an international client through inbound contacts and backoffice order processing to ensure a smooth customer journey.

You will manage orders, respond to inquiries in Italian, and provide accurate information while maintaining high service standards. The position offers weekday hours with training provided.

Qualifications

• Fluency in Italian (spoken and written).
• Strong verbal and written communication skills.
• Customer-oriented mindset with problem-solving attitude.
• Good computer skills and confidence using digital tools.
• Ability to manage multiple tasks and prioritize effectively.
• Strong time management and organizational skills.

Responsibilities

• Manage and follow up on customer orders.
• Handle inbound customer contacts via different channels.
• Perform backoffice activities related to order processing and customer requests.
• Provide clear and accurate information to customers.
• Ensure a high level of customer satisfaction through professional and efficient support.

Skills

Italian fluency

Communication skills

Customer orientation

Digital literacy

Multitasking

Time management

Job description

Customer Service Specialist - Italian Market

Location: Portugal, Porto

Job category: Customer Service Representative (CSR)

Language: Italian

Do you enjoy helping customers and keeping everything running smoothly behind the scenes? Transcom is looking for a Italian-speaking Customer Support Specialist to support an international client, where you will be responsible for managing customer orders and providing high-quality support through inbound and backoffice channels. In this role, you will play a key part in ensuring a seamless customer journey, from order management to issue resolution.

Sounds interesting? We’re looking forward to your application!What’s in it for YOU!

• International and inclusive environment where you feel supported and welcome from day one;
• Continuous development through internal learning platforms;
• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;
• Fully paid training to introduce you to the specifics of the role;
• Monday to Friday schedule - no weekends;
• Work schedule from 7AM to 5PM;
• Corporate benefits and discounts.

Join Transcom as a Customer Support Specialist!

Be part of a customer-focused operation, combining inbound support and backoffice tasks. In this role, you will:

• Manage and follow up on customer orders;
• Handle inbound customer contacts via different channels;
• Perform backoffice activities related to order processing and customer requests;
• Provide clear and accurate information to customers;
• Ensure a high level of customer satisfaction through professional and efficient support.

To be successful in this role, the following is needed:

• Fluency in Italian (spoken and written);
• Good verbal and written communication skills;
• Customer-oriented mindset and problem-solving attitude;
• Good computer skills and confidence using digital tools;
• Ability to manage multiple tasks and prioritize effectively;
• Strong time management and organizational skills;
• Availability to work rotating shifts between 07:00 and 17:00.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.