Italian-Speaking Customer Support — Lisbon Onsite

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Daily meal allowance

Comprehensive training

Supportive, multicultural team

Job summary

A dynamic customer service team in Lisbon is seeking Italian-speaking candidates to provide top-notch support and resolve customer inquiries. This full-time role involves responding to customer requests via phone, email, and chat, with a supportive multicultural environment and opportunities for professional growth. Competitive salary and bonuses along with comprehensive training are offered.

Qualifications

• Confident with computers and digital tools.
• Positive team player with strong communication skills.
• Quick learner, able to adapt to new systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide clear solutions for account and product-related matters.
• Efficiently resolve issues and ensure customer satisfaction.

Skills

Customer service experience

Strong interpersonal skills

Digital tools proficiency

Tools

MS Office

Job description

Ready to deliver top-notch support in a fast-paced, international environment? We are looking for Italian-speaking communicators to join our dynamic customer service team in beautiful Lisbon!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide clear solutions and guidance for account and product-related matters
• Efficiently resolve issues, build trust, and ensure satisfaction
• Support and educate customers through excellent communication
• Share feedback to help us continually improve

Who You Are:

• C1+ Italian
• Confident using computers and digital tools (MS Office skills a plus)
• Quick learner, able to adapt smoothly to new systems and processes
• A positive team player with strong interpersonal skills
• Customer service experience is a plus but not mandatory
• Available to work full-time onsite in Lisbon, Monday to Saturday, between 07:00-17:00 (rotational shifts)
• Sundays and one additional day off weekly (rotational)

What We Offer:

• Competitive salary and bonus
• Daily meal allowance
• Full-time, on-site position in Lisbon
• Supportive, multicultural team and professional growth
• 6-month contract with the possibility of extension
• Comprehensive training and ongoing support

Ready to take your career further? Apply now and bring your Italian expertise to our team in Lisbon!