Polish-Speaking Customer Advisor — Lisbon (On-Site)

Ignite; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Paid onboarding

Career growth

Modern facilities

Inclusive workplace culture

Job summary

Ignite in Lisbon is seeking a Polish-speaking Customer Service Advisor to join our on-site team. You will handle inquiries via phone, email, and live chat, ensuring a high-quality customer experience for international brands. The role requires native or fluent Polish and English at least B2, with training provided.

The position is full-time, on-site, with rotating shifts between 07:00 and 21:00. Relocation options include housing and a base salary with two contract paths.

Qualifications

• Polish native or bilingual with English at least B2 for internal communications.
• Experience in customer care or sales is advantageous but not required; training provided.
• Strong basic digital skills and ability to use internal tools and ticketing systems.
• On-site work in Lisbon; remote work is not offered.
• Willingness to rotate shifts 8 hours/day, 5 days/week between 07:00–21:00.

Responsibilities

• Handle inquiries from Polish-speaking clients via phone, email, and live chat.
• Troubleshoot product or service issues to ensure swift first-contact resolution.
• Document interactions and updates in CRM and ticketing systems.
• Collaborate with peers and supervisors to maintain high customer satisfaction.
• Uphold brand standards across all customer touchpoints.

Skills

Polish fluency

English B2

Customer service experience

Digital/CRM aptitude

On-site readiness

Tools

CRM systems

Ticketing systems

Office software

Job description

Ignite in Lisbon is seeking a Polish-speaking Customer Service Advisor to join our on-site team. You will handle inquiries via phone, email, and live chat, ensuring a high-quality customer experience for international brands. The role requires native or fluent Polish and English at least B2, with training provided.

The position is full-time, on-site, with rotating shifts between 07:00 and 21:00. Relocation options include housing and a base salary with two contract paths.