Italian Customer Support Specialist — Lisbon On-Site

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonuses

Training and support

Health insurance

Relocation assistance

Career growth opportunities

Resumo da oferta

Cross Border Talents is seeking an Italian Customer Support Advisor in Lisbon, Portugal, to handle Italian-speaking inquiries on-site. You will communicate with customers via phone, email and chat, delivering accurate product information and ensuring satisfaction.

The role requires native Italian, good English, and strong interpersonal skills. On-site work in Lisbon, relocation assistance, and a supportive team environment are provided.

Qualificações

• Native or fluent in Italian (written and spoken).
• Good communication skills in English.
• Strong interpersonal and problem-solving skills.
• Previous experience in customer support is a plus, but not mandatory.
• Ability to work on-site in Lisbon, Portugal.

Responsabilidades

• Provide outstanding customer support to Italian-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and professionally.
• Offer product and service information to customers.
• Handle customer complaints and provide appropriate solutions and follow-up to ensure satisfaction.
• Collaborate with internal teams to ensure seamless customer experiences.

Conhecimentos

Italian language

English communication

Interpersonal skills

Problem-solving

Customer support experience

Descrição da oferta de emprego

Cross Border Talents is seeking an Italian Customer Support Advisor in Lisbon, Portugal, to handle Italian-speaking inquiries on-site. You will communicate with customers via phone, email and chat, delivering accurate product information and ensuring satisfaction.

The role requires native Italian, good English, and strong interpersonal skills. On-site work in Lisbon, relocation assistance, and a supportive team environment are provided.