Italian Speaking Customer Advisor (on-site)

Ignite; Cascais; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

Multicultural workplace

Private health insurance

Lisbon living

Job summary

Ignite in Lisbon is hiring an Italian-speaking Customer Support Advisor for a 100% on-site role. You will handle inbound contacts via calls, chat, and email, supporting premium global brands with a focus on accuracy and empathy.

You must be fluent in Italian (C1/C2) and English (B2+), be available for a 24/7 rotational schedule, and be able to relocate if needed. The role offers two compensation packages with monthly gross pay and corporate housing options.

Qualifications

• Native or fluent Italian for client interaction.
• English at least B2 for internal communications.
• Willingness to work a 24/7 rotational shift schedule.
• On-site attendance at Lisbon office.
• EU/EEA citizenship or legal work permit for Portugal.

Responsibilities

• Handle inbound inquiries from Italian clients via calls, chat, and email with empathy and efficiency.
• Identify issues and diagnose root causes to deliver tailored solutions.
• Document all client communications and updates in the CRM system.
• Meet and strive to exceed customer satisfaction and efficiency targets.
• Participate in ongoing training and stay updated on system changes and procedures.

Skills

Italian (C1/C2)

English (B2+)

Flexibility

On-site Lisbon

EU Citizenship

Job description

• Job Title: Italian-Speaking Customer Support Advisor
• Location: 100% On-Site in Lisbon, Portugal
• Employment Type: Full-Time | Permanent
• Schedule: 24/7 rotational schedule (5 days per week, 8 hours per day)
• Target Start Date: Immediate
• Compensation Packages:

• Job Title: Italian-Speaking Customer Support Advisor
• Location: 100% On-Site in Lisbon, Portugal
• Employment Type: Full-Time | Permanent
• Schedule: 24/7 rotational schedule (5 days per week, 8 hours per day)
• Target Start Date: Immediate
• Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)
• Compensation Packages:
• Local Option: €1,262.33 gross/month
• Relocation Option: €1,059.00 gross/month + corporate housing

Position Overview

Ready to embark on an inspiring professional journey in Portugal? We are actively recruiting service-oriented Italian speakers to join our diverse, international workforce in Lisbon.

Representing premium global brands, your main focus will be assisting Italian-speaking clients by resolving incoming contacts through calls, online chat, and email. This opportunity is perfectly suited for proactive problem solvers who excel in dynamic, fast-paced work settings. In this active role, you will help leading organizations maintain high standards of customer relations while building your career in a vibrant European hub.

Key Responsibilities

• Customer Interaction: Address inbound inquiries from Italian clients across live messaging, voice, and email channels with empathy, courtesy, and efficiency.
• Issue Resolution: Identify customer difficulties, diagnose underlying technical or service issues, and deliver tailored, high-quality solutions to ensure full satisfaction.
• System Logging: Document all client communications, status adjustments, and final resolutions clearly and accurately within internal enterprise CRM platforms.
• Performance Goals: Reliably hit and exceed operational benchmarks, including customer satisfaction ratings, initial contact resolution metrics, and handling efficiency.
• Ongoing Learning: Engage in ongoing professional development sessions to remain knowledgeable about system updates, company guidelines, and operational procedures.

Candidate Profile & Qualifications

• Italian Language: Native-level or operational fluency (C1/C2) in both written and spoken Italian for clear client interaction.
• English Competency: B2 level or higher to ensure seamless internal communications, training comprehension, and collaboration across departments.
• Schedule Flexibility: Readiness to work variable shift patterns across a 24/7 rotational operational schedule.
• On-Site Requirement: Consistent, daily physical attendance at our modern office premises in Lisbon (no remote option).
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation permitting full employment in Portugal.

Key Attributes

• Excellent interpersonal abilities, sharp active listening skills, composure under tight deadlines, high emotional intelligence, and a strong personal drive.

Compensation & Employment Packages

Applicants may select from two structured compensation packages to suit their individual living arrangements:

• Option 1: Local Resident Package
• Base Pay: €1,262.33 gross/month (12-month annual schedule).
• Ideal For: Individuals already living in or around Lisbon, or those who prefer to arrange and oversee their own living situation independently.
• Option 2: Relocation Support Package
• Base Pay: €1,059.00 gross/month (12-month annual schedule).
• Accommodation: Private bedroom in a company-administered shared apartment, including all utility charges (water, electricity, gas, and web access).
• Travel Benefits: Complete flight ticket reimbursement following success during probation, plus arranged transport from the airport upon arrival.

Employee Perks & Workplace Culture

• Advancement Opportunities: Clear, formalized career progression channels leading into Quality Assurance, Training, or Operational Leadership roles.
• Paid Onboarding: Thorough, fully paid initial training program starting on day one to set you up for sustained performance.
• Work Environment: Vibrant, multicultural workplace atmosphere featuring company sports initiatives, social activities, and team bonding events.
• Health & Wellness: Private health insurance scheme starting after 6 months of tenure, along with specialized mental health support programs.
• Location Advantages: Experience living in Lisbon, celebrated for its sunny coastal climate, historical background, and energetic urban lifestyle.