Italian Speaking Customer Advisor

Ignite; Cascais; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement Opportunities

Paid Onboarding

Vibrant multicultural workplace

Private health insurance after 6mo

Lisbon location advantages

Job summary

Ignite in Lisbon is seeking an Italian-speaking Customer Support Advisor to join our vibrant, international team. This on-site role handles inbound inquiries via calls, chat, and email, supporting premium global brands and delivering high-quality customer experiences.

The package offers two options: Local Resident at €1,262.33 gross per month or Relocation Support at €1,059.00 gross per month with company housing. Immediate start.

Qualifications

• Italian language at native level or fluent C1/C2 for client interaction.
• English level B2+ for internal communications and collaboration.
• Willingness to work 24/7 rotating shifts.
• On-site requirement: daily attendance at Lisbon office, no remote option.
• EU/EEA citizenship or legal work authorization for Portugal.

Responsibilities

• Interact with Italian clients across calls, chat, and email with empathy and efficiency.
• Identify issues, diagnose root causes, and deliver tailored solutions to ensure satisfaction.
• Document all communications and status updates in CRM systems.
• Meet and exceed customer service metrics and performance goals.
• Engage in ongoing learning to stay updated on systems and procedures.

Skills

Italian (C1/C2)

English (B2+)

24/7 rotating shifts

On-site in Lisbon

Job description

• Job Title: Italian-Speaking Customer Support Advisor
• Location: 100% On-Site in Lisbon, Portugal
• Employment Type: Full-Time | Permanent
• Schedule: 24/7 rotational schedule (5 days per week, 8 hours per day)
• Target Start Date: Immediate
• Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)
• Compensation Packages:
  • Local Option: €1,262.33 gross/month
  • Relocation Option: €1,059.00 gross/month + corporate housing

Position Overview

Ready to embark on an inspiring professional journey in Portugal? We are actively recruiting service-oriented Italian speakers to join our diverse, international workforce in Lisbon.

Representing premium global brands, your main focus will be assisting Italian-speaking clients by resolving incoming contacts through calls, online chat, and email. This opportunity is perfectly suited for proactive problem solvers who excel in dynamic, fast-paced work settings. In this active role, you will help leading organizations maintain high standards of customer relations while building your career in a vibrant European hub.

Key Responsibilities

• Customer Interaction: Address inbound inquiries from Italian clients across live messaging, voice, and email channels with empathy, courtesy, and efficiency.
• Issue Resolution: Identify customer difficulties, diagnose underlying technical or service issues, and deliver tailored, high-quality solutions to ensure full satisfaction.
• System Logging: Document all client communications, status adjustments, and final resolutions clearly and accurately within internal enterprise CRM platforms.
• Performance Goals: Reliably hit and exceed operational benchmarks, including customer satisfaction ratings, initial contact resolution metrics, and handling efficiency.
• Ongoing Learning: Engage in ongoing professional development sessions to remain knowledgeable about system updates, company guidelines, and operational procedures.

Candidate Profile & Qualifications

Essential Criteria

• Italian Language: Native-level or operational fluency (C1/C2) in both written and spoken Italian for clear client interaction.
• English Competency: B2 level or higher to ensure seamless internal communications, training comprehension, and collaboration across departments.
• Schedule Flexibility: Readiness to work variable shift patterns across a 24/7 rotational operational schedule.
• On-Site Requirement: Consistent, daily physical attendance at our modern office premises in Lisbon (no remote option).
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation permitting full employment in Portugal.

Key Attributes

• Excellent interpersonal abilities, sharp active listening skills, composure under tight deadlines, high emotional intelligence, and a strong personal drive.

Compensation & Employment Packages

Applicants may select from two structured compensation packages to suit their individual living arrangements:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross/month (12-month annual schedule).
  • Ideal For: Individuals already living in or around Lisbon, or those who prefer to arrange and oversee their own living situation independently.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross/month (12-month annual schedule).
  • Accommodation: Private bedroom in a company-administered shared apartment, including all utility charges (water, electricity, gas, and web access).
  • Travel Benefits: Complete flight ticket reimbursement following success during probation, plus arranged transport from the airport upon arrival.

Employee Perks & Workplace Culture

• Advancement Opportunities: Clear, formalized career progression channels leading into Quality Assurance, Training, or Operational Leadership roles.
• Paid Onboarding: Thorough, fully paid initial training program starting on day one to set you up for sustained performance.
• Work Environment: Vibrant, multicultural workplace atmosphere featuring company sports initiatives, social activities, and team bonding events.
• Health & Wellness: Private health insurance scheme starting after 6 months of tenure, along with specialized mental health support programs.
• Location Advantages: Experience living in Lisbon, celebrated for its sunny coastal climate, historical background, and energetic urban lifestyle.