Italian-Speaking Customer Support Advisor (Lisbon)

Hiring International Academy; Lisboa; On-site; EUR 12,276 - 16,740; Full time

Benefits offered by this job

Relocation support

Job summary

Hiring International Academy is seeking an entry-level Italian-speaking Customer Support Advisor in Lisbon, Portugal, offering relocation support. This on-site role requires fluency in Italian and strong English, delivering exceptional service across channels in a fast-paced, international team.

Relocation assistance and comprehensive training are provided from day one, with a salary range of €1,100–€1,500 gross per month.

Qualifications

• Native or fluent Italian language proficiency (C1/C2).
• Professional proficiency in English (C1 or higher).
• Willingness to relocate to Lisbon, Portugal.

Responsibilities

• Deliver excellent support to Italian-speaking customers across channels.
• Engage with customers in a fast-paced, multicultural environment and resolve issues.
• Provide clear communication and problem-solving to ensure customer satisfaction.

Skills

Italian language

English language

Customer service

Tools

CRM software

Ticketing systems

Job description

Italian-Speaking Customer Support Advisor

Lisbon, Portugal (Relocation Support Provided)

On-site | Full-time | Entry Level | Customer Service / BPO | €1,100–€1,500 gross/month

Job Description

Trade your current city for a fresh start in Lisbon — with full relocation support to make the move easy. We're looking for a dedicated Italian‑Speaking Customer Support Advisor to join an international support team, delivering an excellent experience to Italian‑speaking customers across every channel they reach out on. You'll be working in a fast‑paced, multicultural environment where clear communication and sharp problem‑solving are what set you apart. This is more than a customer service job — it's a genuine opportunity to relocate to one of Europe's most vibrant cities, grow professionally, and build an international career, backed by comprehensive training from the very first day. If you're ready for a change of scenery and a role where your language skills make a real difference, this is your opportunity.

Requirements

Critical Requirements

• Native or fluent Italian language proficiency (C1/C2 level)
• Professional proficiency in English (C1 level or higher)
• Valid EU citizenship with the legal right to work within the European Union
• Willingness to relocate to Lisbon, Portugal

Important Requirements

• Strong verbal and written communication skills
• Proven problem‑solving abilities
• Flexibility to work in rotating shifts
• Basic computer literacy and ability to learn internal systems

Nice to Have

• Previous experience in a customer support or call center environment
• Experience with CRM software or ticketing systems

About

A growing international organization committed to delivering exceptional service to a global customer base. The team fosters a diverse and inclusive workplace that encourages professional growth and development, with comprehensive training and relocation assistance ensuring every new team member is well‑equipped to succeed.