Italian Speaking Customer Advisor

Ignite; Viseu; On-site; EUR 17,000 - 27,000; Full time

Benefits offered by this job

Accommodation: private room in company

Flight reimbursement post-probation

Fully paid onboarding and training

International team culture and events

Job summary

This full-time, on-site role requires EU work authorization and offers two compensation package options, plus extensive onboarding and growth opportunities within a fast-paced environment.

Qualifications

• Fluent Italian (C1/C2) for flawless client communication.
• English proficiency at least B2 for internal communication and training.
• Willingness to work a 24/7 rotating shift across 5 days a week.
• On-site role at Lisbon site with no remote option.
• EU/EEA citizenship or valid work authorization for Portugal.

Responsibilities

• Handle inbound Italian customer requests via live chat, phone, and email with professionalism and empathy.
• Troubleshoot issues, identify root causes, and deliver efficient solutions to ensure satisfaction.
• Maintain detailed records of interactions, tickets, and resolutions in the CRM system.
• Meet performance metrics such as CSAT, First Contact Resolution, and average handling time.
• Participate in ongoing training to stay updated on products and policies.

Skills

Italian fluency

English proficiency

CRM software

Tools

CRM software

Job description

Fully On-Site (Lisbon, Portugal)

Target Start Date:

Immediate

Shift Structure:

24/7 rotational schedule (5 days per week, 8 hours per day)

Languages Required:

Position Overview

Looking to launch an exciting career in Portugal? We are hiring client-focused, fluent Italian speakers to join our multicultural team in Lisbon. Representing top brands, you will support Italian customers by resolving incoming inquiries via phone, chat, and email. This role is ideal for proactive problem-solvers who thrive in fast-paced environments. In this engaging position, you will help international brands deliver exceptional customer care while building a rewarding career within a vibrant, sunny European capital.

Key Responsibilities

• Customer Interaction: Manage inbound Italian customer requests via live chat, phone, and email with professionalism, empathy, and care.
• Issue Resolution: Troubleshoot customer challenges, identify root causes methodically, and deliver customized, efficient solutions to guarantee satisfaction.
• System Logging: Maintain detailed, precise records of client interactions, ticket updates, and resolutions in the enterprise CRM software.
• Performance Goals: Consistently meet operational targets, including CSAT, First Contact Resolution, and average handle times.
• Ongoing Learning: Participate in continuous training programs to stay updated on product releases, policies, and workflows.

Qualifications Essential Criteria

• Italian Language: Fluent proficiency (C1/C2 level) in both written and spoken Italian to ensure flawless client communication.
• English Competency: Minimum B2 proficiency for internal communication, systems training, and team collaboration.
• Schedule Flexibility: Ability to work a flexible 24/7 rotational shift pattern across 5 days a week.
• On-Site Requirement: Full-time daily presence at our modern Lisbon site (remote work is not available).
• Work Authorization: EU/EEA citizenship, EU passport, or full legal authorization to work in Portugal.

Key Attributes

- Strong communication skills, active listening abilities, composure under pressure, emotional intelligence, and a proactive work ethic.

Candidates can choose between two tailored compensation options based on their personal situation:

• Option 1: Local Resident Package
• Ideal For: Candidates already residing in Lisbon or those who prefer to arrange independent housing.
• Option 2: Relocation Support Package
• Accommodation: Private room in a shared company-managed flat with all utility bills included (water, electricity, gas, internet).
• Travel Benefits: Full reimbursement for your flight to Lisbon post-probation, plus organized airport transfer upon arrival.
• Advancement Opportunities: Structured internal progression paths into Quality Assurance (QA), Training, or Team Leadership roles.
• Paid Onboarding: Comprehensive fully paid initial training starting on day one to prepare you for long-term success.
• Work Environment: High-energy, international company culture with sports clubs, team outings, and social events.
• Health & Wellness: Private health insurance coverage after 6 months of employment, plus dedicated mental health support resources.
• Location Advantages: Enjoy living in Lisbon, featuring a coastal climate, rich history, and dynamic city life.

Italian Speaking Customer Advisor Cascais, Portuguese Republic, PT