Italian Speaking Customer Advisor

Ignite; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Private health insurance after 6 mo.

Relocation assistance

Shared apartment with utilities

Flight reimbursement

Team events

Job summary

Ignite in Lisbon is recruiting an Italian-speaking Customer Support Specialist for full-time, on-site work. You will assist Italian clients across phone, chat, and email, delivering empathetic, efficient service while resolving inquiries and logging interactions in our CRM.

Ideal candidates will be fluent in Italian (C1/C2) and proficient in English (B2). The role requires a flexible 24/7 shift pattern and EU work authorization in Portugal.

Qualifications

• Italian language with native fluency or advanced mastery (C1/C2) in written and spoken form.
• English proficiency at least B2 for internal dialogue and onboarding.
• Ability to work a flexible 24/7 rotational schedule (5 days per week, 8 hours daily).
• On-site work in Lisbon; EU/EEA citizenship or legal right to work in Portugal.
• Strong communication, listening, empathy, and target-driven attitude.

Responsibilities

• Handle incoming support contacts from Italian clients via phone, chat, and email with empathy and professionalism.
• Diagnose issues, identify root causes, and provide tailored solutions quickly.
• Log client engagements and resolutions accurately in CRM systems.
• Meet and strive to exceed CSAT, First Contact Resolution, and average handling time targets.
• Participate in ongoing training to stay updated on product features and procedures.

Skills

Italian language

English proficiency

Job description

• Job Title: Italian-Speaking Customer Support Specialist
• Location: Lisbon, Portugal (100% On-Site)
• Target Start Date: Immediate
• Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)
• Employment Type: Full-Time
• Languages Required: Fluent Italian (C1/C2) & Business English (B2)
• Compensation Packages:
  • Local Resident Package: €1,262.33 gross/month (12-month payment structure)
  • Relocation Support Package: €1,059.00 gross/month + Company-provided shared apartment with utilities included & flight reimbursement

Position Summary

Eager to launch a fulfilling career path in Portugal? Our team is actively seeking service-driven Italian speakers to join our multicultural workforce based in Lisbon.

Representing world-class global brands, you will assist Italian-speaking clients by resolving incoming inquiries across telephone, digital chat, and email channels. This opportunity is ideally suited for dynamic, solution-minded individuals who excel in high-energy operational environments, offering a fantastic entry point into an international career within one of Europe's most iconic coastal capitals.

Key Responsibilities

• Customer Interaction: Handle incoming support contacts from Italian clients via phone calls, live messaging, and email while consistently demonstrating empathy, professionalism, and care.
• Issue Resolution: Diagnose customer difficulties, pinpoint root causes, and present tailored, effective solutions with composure and speed.
• System Logging: Maintain accurate, comprehensive records of client engagements, case updates, and technical resolutions within internal enterprise CRM systems.
• Performance Goals: Reliably achieve and exceed operational benchmarks, including customer satisfaction ratings (CSAT), First Contact Resolution metrics, and average interaction times.
• Ongoing Learning: Engage in regular skill-building sessions to remain up to date on new product features, operational standards, and internal procedures.

Qualifications & Candidate Requirements

Essential Criteria

• Italian Language: Native fluency or advanced operational mastery (C1/C2) in written and spoken Italian to deliver seamless customer care.
• English Competency: Minimum B2 proficiency to facilitate clear internal dialogue, system onboarding, and cross-team alignment.
• Schedule Flexibility: Readiness to work within a flexible 24/7 rotational shift framework (5 days a week, 8 hours daily).
• On-Site Requirement: Daily, full-time physical attendance at our state-of-the-art office premises in Lisbon.
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation granting full rights to work in Portugal.

Key Attributes

• Outstanding communication skills, sharp active listening, emotional composure under tight deadlines, high empathy, and a strong personal drive.

Compensation Models

Candidates can select from two distinct compensation structures tailored to their relocation needs:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross per month (12-month annual payment structure).
  • Ideal For: Applicants currently based in the Lisbon metropolitan area or those who wish to manage their living arrangements independently.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross per month (12-month annual payment structure).
  • Accommodation: Private bedroom within a shared, company-managed flat with all utility charges (electricity, water, gas, internet) covered.
  • Travel Benefits: Full refund of initial flight expenses following completion of the probationary period, along with complimentary airport transfer upon arrival.

Employee Perks & Benefits

• Advancement Opportunities: Transparent, structured internal progression paths leading into Quality Assurance, Operational Leadership, Training, or Management roles.
• Paid Onboarding: Extensive, fully compensated initial training starting from day one to guarantee long-term professional success.
• Work Environment: An energetic, global workplace atmosphere featuring employee sports clubs, social gatherings, team-building events, and modern office spaces.
• Health & Wellness: Private health insurance coverage after 6 months of employment, supported by specialized mental health resources.
• Location Advantages: Relish living in Lisbon, celebrated for its sunny Mediterranean climate, historic architecture, world-class dining, and active lifestyle.