Italian Language Customer Support | Lisbon's Leading Brands

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Meal allowance

Transport allowance

Health insurance from day 1

Welcome Bonus

Airfare reimbursement (Lisbon only)

Shared apartment room (Lisbon)

Friendly and supportive environment

Job summary

Cross Border Talents in Lisbon is seeking an Italian-speaking customer service agent to represent top international brands onsite. You will greet customers, respond to inquiries via phone, email, or chat, and ensure a superior service experience.

Ideal candidates have Italian language proficiency (C2) and a good command of English (B1). Full training is provided, and eligibility to work in Portugal is required. The role includes a supportive team environment and growth opportunities.

Qualifications

• Italian language proficiency (C2) is required.
• English proficiency (B1) is required.
• Experience in customer service is a plus but not required.
• Eligible to work in Portugal and onsite in Lisbon.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate product/service information, resolve questions, and ensure customer satisfaction.
• Troubleshoot basic issues and raise complex cases to the relevant department.
• Maintain detailed records of customer interactions.
• Uphold a positive, solution-oriented approach to every customer interaction.
• Collaborate with team members and share best practices to continually improve the service.

Skills

Italian fluency

English proficiency

Excellent communication

Team collaboration

Job description

Do you speak Italian and have a passion for helping others? Join a leading company in Lisbon and launch your international career in customer service!

About the Role

We are seeking motivated and customer-focused Italian speakers to join our vibrant team onsite in Lisbon. In this role, you'll be the frontline voice representing top international brands, delivering an exceptional customer experience every day.

What You'll Do

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate product/service information, resolve questions, and ensure customer satisfaction
• Troubleshoot basic issues and raise complex cases to the relevant department
• Maintain detailed records of customer interactions
• Uphold a positive, solution-oriented approach to every customer interaction
• Collaborate with team members and share best practices to continually improve the service

What We Are Looking For

• Fluency in Italian (C2) and a good command of English (B1)
• Excellent communication and interpersonal skills
• Previous customer service experience is a plus, but not required. Full training provided!
• Strong problem-solving and organizational skillsYou must be eligible to work in Portugal and able to work onsite in Lisbon
• Accepted documentation: EU ID, Residence Card, Manifestação de Interesse, or suitable Visa (under consultation)

Benefits

• Meal allowance: 7.23/day
• Transport allowance: 20/month
• Health insurance from day 1 (with a small monthly fee; free after 6 months)
• Welcome Bonus paid in 4 installmentsrewarding commitment and attendance
• For Lisbon only: Airfare reimbursement (up to 400 after 6 months) & optional room in a shared apartment for up to 12 months.
• International, friendly, and supportive work environment

Application Process

1. Submission & validation
2. First call
3. Online assessments
4. Interview(s)
5. Job offer & onboarding

Confidential client, more details for shortlisted candidates.