Italian Speaking Customer Advisor (on-site)

Ignite; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Local Resident Package

Relocation Support Package

Shared apartment with utilities

Flight reimbursement

Advancement opportunities

Paid onboarding

Health insurance after 6 months

Job summary

Ignite in Lisbon, Portugal is seeking an Italian-speaking Customer Support Specialist to join our on-site team. You will assist Italian-speaking clients through phone, chat, and email, delivering empathetic service in a fast-paced environment.

The role requires fluent Italian (C1/C2) and English (B2), a 24/7 rotational schedule, and full- time on-site presence in Lisbon. Two compensation structures are offered to support relocation and local residency.

Qualifications

• Italian language: native fluency or advanced mastery (C1/C2) in written and spoken Italian.
• English at least B2 to facilitate internal communication and coordination.
• Willingness to work a 24/7 rotational shift framework (5 days/week, 8 hours/day).

Responsibilities

• Handle incoming inquiries from Italian clients via phone, live chat, and email with empathy and professionalism.
• Diagnose issues, identify root causes, and present tailored solutions quickly.
• Maintain accurate records of engagements, updates, and resolutions in CRM systems.
• Strive to meet or exceed CSAT, First Contact Resolution, and average handling time targets.
• Participate in regular training to stay current on product features and procedures.

Skills

Italian language

English proficiency

Shift flexibility

On-site work

Work authorization in Portugal/EU

Job description

• Job Title: Italian-Speaking Customer Support Specialist
• Location: Lisbon, Portugal (100% On-Site)
• Target Start Date: Immediate
• Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)
• Employment Type: Full-Time
• Compensation Packages:
• Relocation Support Package: €1,059.00 gross/month + Company-provided shared apartment with utilities included & flight reimbursement

• Job Title: Italian-Speaking Customer Support Specialist
• Location: Lisbon, Portugal (100% On-Site)
• Target Start Date: Immediate
• Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)
• Employment Type: Full-Time
• Languages Required: Fluent Italian (C1/C2) & Business English (B2)
• Compensation Packages:
• Local Resident Package: €1,262.33 gross/month (12-month payment structure)
• Relocation Support Package: €1,059.00 gross/month + Company-provided shared apartment with utilities included & flight reimbursement

Position Summary

Eager to launch a fulfilling career path in Portugal? Our team is actively seeking service-driven Italian speakers to join our multicultural workforce based in Lisbon.

Representing world-class global brands, you will assist Italian-speaking clients by resolving incoming inquiries across telephone, digital chat, and email channels. This opportunity is ideally suited for dynamic, solution-minded individuals who excel in high-energy operational environments, offering a fantastic entry point into an international career within one of Europe's most iconic coastal capitals.

Key Responsibilities

• Customer Interaction: Handle incoming support contacts from Italian clients via phone calls, live messaging, and email while consistently demonstrating empathy, professionalism, and care.
• Issue Resolution: Diagnose customer difficulties, pinpoint root causes, and present tailored, effective solutions with composure and speed.
• System Logging: Maintain accurate, comprehensive records of client engagements, case updates, and technical resolutions within internal enterprise CRM systems.
• Performance Goals: Reliably achieve and exceed operational benchmarks, including customer satisfaction ratings (CSAT), First Contact Resolution metrics, and average interaction times.
• Ongoing Learning: Engage in regular skill-building sessions to remain up to date on new product features, operational standards, and internal procedures.

Essential Criteria

Qualifications & Candidate Requirements

• Italian Language: Native fluency or advanced operational mastery (C1/C2) in written and spoken Italian to deliver seamless customer care.
• English Competency: Minimum B2 proficiency to facilitate clear internal dialogue, system onboarding, and cross-team alignment.
• Schedule Flexibility: Readiness to work within a flexible 24/7 rotational shift framework (5 days a week, 8 hours daily).
• On-Site Requirement: Daily, full-time physical attendance at our state-of-the-art office premises in Lisbon.
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation granting full rights to work in Portugal.

Key Attributes

• Outstanding communication skills, sharp active listening, emotional composure under tight deadlines, high empathy, and a strong personal drive.

Compensation Models

Candidates can select from two distinct compensation structures tailored to their relocation needs:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross per month (12-month annual payment structure).
  • Ideal For: Applicants currently based in the Lisbon metropolitan area or those who wish to manage their living arrangements independently.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross per month (12-month annual payment structure).
  • Accommodation: Private bedroom within a shared, company-managed flat with all utility charges (electricity, water, gas, internet) covered.
  • Travel Benefits: Full refund of initial flight expenses following completion of the probationary period, along with complimentary airport transfer upon arrival.

Employee Perks & Benefits

• Advancement Opportunities: Transparent, structured internal progression paths leading into Quality Assurance, Operational Leadership, Training, or Management roles.
• Paid Onboarding: Extensive, fully compensated initial training starting from day one to guarantee long-term professional success.
• Work Environment: An energetic, global workplace atmosphere featuring employee sports clubs, social gatherings, team-building events, and modern office spaces.
• Health & Wellness: Private health insurance coverage after 6 months of employment, supported by specialized mental health resources.
• Location Advantages: Relish living in Lisbon, celebrated for its sunny Mediterranean climate, historic architecture, world-class dining, and active lifestyle.