Italian Customer Service Representative – Lisbon

Hiring International; Lisboa; On-site; EUR 11,160 - 15,624; Full time

Benefits offered by this job

Salary package

Private health insurance

Meal allowance

Relocation package

Training & growth

Modern offices Lisbon

Job summary

Hiring International in Lisbon, Portugal is seeking an Italian-speaking Customer Service Representative to join a multinational, on-site team. You will assist Italian-speaking customers by phone, email, and chat, ensuring satisfaction and accurate guidance while collaborating with internal departments to improve the overall customer experience.

The role emphasizes strong communication, problem-solving, and a customer-first mindset in a fast-paced environment with growth opportunities and a

Qualifications

• Native or C2 level Italian, plus B1/B2 level English.
• Strong communication and problem-solving skills.
• Customer-first mindset with attention to detail.
• Ability to adapt to a multicultural and fast-paced environment.
• Experience in customer service or hospitality is a plus but not mandatory.

Responsibilities

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.
• Guide users through processes, troubleshoot issues, and provide accurate information.
• Collaborate with internal departments to enhance the overall customer experience.
• Maintain a high level of service quality and achieve individual performance goals.

Skills

Italian language

English communication

Customer service

Problem-solving

Adaptability

Job description

Italian-speaking Customer Service Representative – Lisbon, Portugal

Location: Lisbon, Portugal (On-site)

Start Date: Flexible

Work Model: On-site

About The Role

Are you passionate about helping others and delivering exceptional service experiences?

Join a multinational company recognized for its vibrant work culture and dedication to employee growth. You'll become part of a friendly, multilingual team supporting a leading global brand, where your communication skills and positive attitude will make a real difference every day.

What You'll Do

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.
• Guide users through processes, troubleshoot issues, and provide accurate information.
• Collaborate with internal departments to enhance the overall customer experience.
• Maintain a high level of service quality and achieve individual performance goals.

What We're Looking For

• Language Skills: Native or C2 level of Italian + B1/B2 level of English.
• Strong communication and problem-solving skills.
• A customer-first mindset with attention to detail.
• Adaptability to a multicultural and fast-paced environment.
• Previous experience in customer service or hospitality is a plus but not mandatory.

What's in It for You

• Competitive Salary Package aligned with market standards.
• Private Health Insurance coverage for your peace of mind.
• Meal Allowance to support your daily needs.
• Relocation Package available for EU citizens moving to Lisbon (including flight + accommodation support).
• Training & Career Growth with continuous development and promotion opportunities within the company.
• Dynamic Work Environment with multicultural teams, social events, and modern offices in Lisbon.