Italian Speaking Customer Advisor (on-site)

Ignite; Sintra; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement Opportunities

Paid Onboarding

Work Environment

Health & Wellness

Location Advantages

Job summary

Ignite, based in Lisbon, Portugal, is seeking Italian-speaking customer support advisors for a fully on-site role. The position offers a 24/7 rotating schedule and two compensation options: Local Resident Package and Relocation Support Package.

Key responsibilities include assisting Italian-speaking clients by phone, chat, and email, addressing inquiries, and maintaining CRM records. EU-work authorization is required. Starting immediately.

Qualifications

• Italian language at C1/C2 level in oral and written form.
• English proficiency at B2+ level to participate in training and collaborate cross-functionally.

Responsibilities

• Handle inbound inquiries from Italian clients via phone, chat, and email with courtesy and professionalism.
• Analyze customer concerns, identify root causes, and provide practical solutions.
• Maintain accurate records of communications, tickets, and resolutions in CRM tools.
• Meet or exceed performance metrics such as customer satisfaction and first-contact resolution.
• Participate in regular training to stay updated on products and policies.

Skills

Italian (C1/C2)

English (B2+)

Job description

• Job Title: Italian-Speaking Customer Support Advisor


• Location: Fully On-site in Lisbon, Portugal


• Employment Type: Full-Time | Permanent


• Schedule: 24/7 rotational schedule (5 days/week, 8 hours/day)


• Start Date: Immediate


• Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)


• Compensation Packages:




• Local Option: €1,262.33 gross monthly wage


• Relocation Option: €1,059.00 gross monthly wage + corporate housing

Position Overview

Eager to launch a fulfilling career path in Portugal? Our organization is on the lookout for service-oriented individuals fluent in Italian to join our vibrant, multicultural staff based in Lisbon.

In this role, you will represent leading global brands by assisting Italian-speaking clients and addressing inbound inquiries via phone calls, digital chats, and email messages. This position is ideally suited for adaptable, solution-oriented professionals who excel within high-energy operational settings.

Key Responsibilities

• Customer Interaction: Manage incoming inquiries from Italian clients through phone, chat, and email platforms while maintaining high standards of courtesy and professionalism.


• Issue Resolution: Analyze customer concerns, identify root problems, and present customized, actionable solutions.


• System Logging: Maintain precise, comprehensive records of client communications, ticket statuses, and resolutions within internal CRM tools.


• Performance Goals: Consistently meet or exceed established operational metrics, such as customer satisfaction ratings, initial contact resolution ratios, and standard interaction durations.


• Ongoing Learning: Participate in regular training sessions to stay up to date on product changes, organizational policies, and operational processes.

Essential Criteria

Candidate Profile & Qualifications

• Italian Language: Native fluency or advanced proficiency (C1/C2 level) in both oral and written Italian.


• English Competency: At least a B2 level of English proficiency to ensure smooth internal dialogue, participation in training modules, and teamwork across departments.


• Schedule Flexibility: Ability to work variable shift patterns across a 24/7 rotational schedule.


• On-Site Requirement: Reliability in commuting daily to perform duties at our Lisbon office site (remote work is not an option).


• Work Authorization: Possession of EU/EEA citizenship, a valid European passport, or appropriate legal authorization permitting unrestricted employment within Portugal.

Key Attributes

• Superior interpersonal skills, strong active listening habits, emotional stability under stressful conditions, and a self-motivated approach to tasks.

Compensation Models & Packages

Applicants may select from two structured compensation packages to suit their individual living arrangements:

• Option 1: Local Resident Package




• Base Pay: €1,262.33 gross monthly wage (distributed across a 12-month schedule).


• Ideal For: Candidates currently living in or near Lisbon, or those who prefer to arrange and manage their own housing independently.




• Option 2: Relocation Support Package




• Base Pay: €1,059.00 gross monthly wage (distributed across a 12-month schedule).


• Accommodation: Individual bedroom in a shared company-provided apartment, complete with all basic utilities covered.


• Travel Benefits: 100% reimbursement of initial flight expenses upon completion of the probationary period, along with free airport transportation on arrival.

Employee Perks & Workplace Culture

• Advancement Opportunities: Defined career progression tracks into positions within Training, Quality Assurance, or Team Leadership and Management.


• Paid Onboarding: Thorough, fully paid initial training program designed to prepare you for long-term career success.


• Work Environment: A lively, diverse workplace atmosphere featuring regular social gatherings, sports clubs, and organized group activities.


• Health & Wellness: Private health coverage activated after six months of employment, alongside dedicated wellness and mental health support services.


• Location Advantages: Experience residing in Lisbon, renowned for its attractive Mediterranean weather, historical charm, and energetic lifestyle.