Italian Speaking Customer Advisor

Ignite; Sintra; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Career progression

Paid onboarding

Private health coverage

Team events

Job summary

Ignite in Lisbon is seeking an Italian-speaking Customer Support Advisor to join our vibrant, multicultural team. You will assist Italian-speaking clients via phone, chat, and email, helping with inquiries and issues in a fast-paced environment.

This full-time on-site role offers two compensation options: local package with €1,262.33 gross per month or relocation package with €1,059 gross plus company housing. Successful candidates gain ongoing training and career development.

Qualifications

• Italian native fluency or advanced proficiency (C1/C2) in oral and written Italian.
• English proficiency at least B2 level.

Responsibilities

• Handle incoming inquiries from Italian clients via phone, chat, and email.
• Analyze customer concerns and identify root problems to provide actionable solutions.
• Maintain precise records of communications, tickets, and resolutions in CRM tools.
• Meet or exceed customer service metrics such as satisfaction and first-contact resolution.
• Participate in regular training sessions on products and policies.

Skills

Italian language

English proficiency

Schedule flexibility

On-site requirement

EU work authorization

Job description

• Job Title: Italian-Speaking Customer Support Advisor
• Location: Fully On-site in Lisbon, Portugal
• Employment Type: Full-Time | Permanent
• Schedule: 24/7 rotational schedule (5 days/week, 8 hours/day)
• Start Date: Immediate
• Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)
• Compensation Packages:
  • Local Option: €1,262.33 gross monthly wage
  • Relocation Option: €1,059.00 gross monthly wage + corporate housing

Position Overview

Eager to launch a fulfilling career path in Portugal? Our organization is on the lookout for service-oriented individuals fluent in Italian to join our vibrant, multicultural staff based in Lisbon.

In this role, you will represent leading global brands by assisting Italian-speaking clients and addressing inbound inquiries via phone calls, digital chats, and email messages. This position is ideally suited for adaptable, solution-oriented professionals who excel within high-energy operational settings.

Key Responsibilities

• Customer Interaction: Manage incoming inquiries from Italian clients through phone, chat, and email platforms while maintaining high standards of courtesy and professionalism.
• Issue Resolution: Analyze customer concerns, identify root problems, and present customized, actionable solutions.
• System Logging: Maintain precise, comprehensive records of client communications, ticket statuses, and resolutions within internal CRM tools.
• Performance Goals: Consistently meet or exceed established operational metrics, such as customer satisfaction ratings, initial contact resolution ratios, and standard interaction durations.
• Ongoing Learning: Participate in regular training sessions to stay up to date on product changes, organizational policies, and operational processes.

Candidate Profile & Qualifications

Essential Criteria

• Italian Language: Native fluency or advanced proficiency (C1/C2 level) in both oral and written Italian.
• English Competency: At least a B2 level of English proficiency to ensure smooth internal dialogue, participation in training modules, and teamwork across departments.
• Schedule Flexibility: Ability to work variable shift patterns across a 24/7 rotational schedule.
• On-Site Requirement: Reliability in commuting daily to perform duties at our Lisbon office site (remote work is not an option).
• Work Authorization: Possession of EU/EEA citizenship, a valid European passport, or appropriate legal authorization permitting unrestricted employment within Portugal.

Key Attributes

• Superior interpersonal skills, strong active listening habits, emotional stability under stressful conditions, and a self-motivated approach to tasks.

Compensation Models & Packages

Applicants may select from two structured compensation packages to suit their individual living arrangements:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross monthly wage (distributed across a 12-month schedule).
  • Ideal For: Candidates currently living in or near Lisbon, or those who prefer to arrange and manage their own housing independently.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross monthly wage (distributed across a 12-month schedule).
  • Accommodation: Individual bedroom in a shared company-provided apartment, complete with all basic utilities covered.
  • Travel Benefits: 100% reimbursement of initial flight expenses upon completion of the probationary period, along with free airport transportation on arrival.

Employee Perks & Workplace Culture

• Advancement Opportunities: Defined career progression tracks into positions within Training, Quality Assurance, or Team Leadership and Management.
• Paid Onboarding: Thorough, fully paid initial training program designed to prepare you for long-term career success.
• Work Environment: A lively, diverse workplace atmosphere featuring regular social gatherings, sports clubs, and organized group activities.
• Health & Wellness: Private health coverage activated after six months of employment, alongside dedicated wellness and mental health support services.
• Location Advantages: Experience residing in Lisbon, renowned for its attractive Mediterranean weather, historical charm, and energetic lifestyle.