Italian-Speaking Customer Advisor — Lisbon, Onsite

Ignite.; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement Opportunities

Paid Onboarding

Health & Wellness (private medical)

Lisbon location perks

Job summary

Ignite. in Lisbon, Portugal is seeking bilingual Italian-speaking customer support agents for a full-time, on-site role. You will handle inbound inquiries from Italian clients via phone, live chat, and email, providing empathetic, effective resolutions in a fast-paced environment.

A 24/7 rotating schedule (5 days/week, 8 hours/day) is required. The position includes working with top-tier brands, CRM logging, and ongoing training.

Qualifications

• Italian language at C1/C2 level for flawless client support.
• English at B2 level for internal correspondence and training.
• Willingness to work in a 24/7 rotating schedule (5 days per week, 8 hours per day).
• On-site office work in Lisbon, Portugal, with valid EU/EEA work eligibility.

Responsibilities

• Manage incoming inquiries from Italian clients via telephone, live chat, and email with professionalism.
• Analyze issues, identify root causes, and provide practical resolutions.
• Log all client interactions, updates, and resolutions accurately in the CRM.
• Meet CSAT and First Contact Resolution targets and monitor average handle time.
• Participate in ongoing training on new products, guidelines, and procedures.

Skills

Italian language (C1/C2)

English (B2)

Communication skills

Active listening

Emotional intelligence

Job description

Ignite. in Lisbon, Portugal is seeking bilingual Italian-speaking customer support agents for a full-time, on-site role. You will handle inbound inquiries from Italian clients via phone, live chat, and email, providing empathetic, effective resolutions in a fast-paced environment.

A 24/7 rotating schedule (5 days/week, 8 hours/day) is required. The position includes working with top-tier brands, CRM logging, and ongoing training.