Italian Customer Advisor — On-site in Lisbon

Ignite; Cascais; Presencial; EUR 12.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Advancement Opportunities

Paid Onboarding

Work Environment

Health & Wellness

Location Advantages

Descripción de la vacante

Ignite in Lisbon is hiring Italian-speaking customer support associates to join our on-site team. You will resolve inbound inquiries from Italian customers via phone, chat, and email, delivering proactive, high-quality service in a fast-paced environment.

Ideal candidates are fluent in Italian and English, comfortable with a 24/7 rotational schedule, and authorized to work in the EU. Relocation housing options are available for the right candidate.

Formación

• Fluent proficiency in Italian (C1/C2) in written and spoken form.
• English proficiency at least B2 for internal communication and training.
• Willingness to work a 24/7 rotating shift across five days.
• Full-time on-site presence at the Lisbon site; remote work not available.
• EU/EEA citizenship or full legal authorization to work in Portugal.

Responsabilidades

• Handle inbound Italian customer requests via live chat, phone and email.
• Troubleshoot issues, identify root causes, and provide tailored solutions.
• Log interactions, tickets, and resolutions accurately in the CRM.
• Meet performance targets such as CSAT and First Contact Resolution.
• Participate in ongoing training on products, policies and workflows.

Conocimientos

Italian language (C1/C2)

English proficiency (B2+)

Schedule flexibility (24/7)

On-site presence

Work authorization (EU/EEA)

Descripción del empleo

Ignite in Lisbon is hiring Italian-speaking customer support associates to join our on-site team. You will resolve inbound inquiries from Italian customers via phone, chat, and email, delivering proactive, high-quality service in a fast-paced environment.

Ideal candidates are fluent in Italian and English, comfortable with a 24/7 rotational schedule, and authorized to work in the EU. Relocation housing options are available for the right candidate.