Lisbon-Based Italian-Speaking Customer Advisor

Ignite; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Advancement Opportunities

Paid Onboarding

Vibrant global workplace

Private medical insurance after 6 mos

Lisbon location

Job summary

Ignite in Lisbon, Portugal is seeking Italian-speaking customer support specialists to handle inbound calls, chats, and emails. You will act as an ambassador for global brands, delivering first-class service from our Lisbon office and coordinating with internal teams to resolve issues quickly.

The role requires fluent Italian and business English, a 24/7 rotating schedule, and full on-site attendance. A relocation option with a company apartment is available for suitable candidates.

Qualifications

• Native or advanced command (C1/C2) in Italian
• English proficiency at B2 level or higher
• Capable of flexible, 24/7 rotating shifts
• On-site attendance at Lisbon office in Portugal
• EU/EEA nationality or legal right to work in Portugal

Responsibilities

• Manage inbound inquiries from Italian clients via phone, email, and live chat
• Analyze issues, identify root causes, and provide practical resolutions
• Maintain accurate records in the CRM with ticket updates and resolutions
• Meet CSAT, First Contact Resolution, and average handling time targets
• Participate in ongoing training on products, guidelines, and procedures

Skills

Italian language (C1/C2)

English language (B2)

Communication skills

Active listening

Emotional intelligence

Calm under pressure

Proactive attitude

EU/EEA work authorization

Job description

Ignite in Lisbon, Portugal is seeking Italian-speaking customer support specialists to handle inbound calls, chats, and emails. You will act as an ambassador for global brands, delivering first-class service from our Lisbon office and coordinating with internal teams to resolve issues quickly.

The role requires fluent Italian and business English, a 24/7 rotating schedule, and full on-site attendance. A relocation option with a company apartment is available for suitable candidates.