Italian Gaming Back-Office Specialist — Relocation to Sofia

Mercier Consultancy MD; Portugal; Presencial; EUR 16.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

Health Insurance

Relocation package

Monthly bonus

Career progression

Descripción de la vacante

Mercier Consultancy Group is seeking an Italian Speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. The role focuses on handling Italian-speaking player queries, ensuring security checks, and maintaining quality in back-office processes within the gaming sector.

The ideal candidate is fluent in Italian and English, possesses strong analytical skills, and is willing to relocate to Bulgaria to support the growing Italian-speaking jobs market.

Formación

• Native or fluent Italian (spoken and written).
• Valid EU passport required.
• Interest in gaming/esports industry.
• Strong English for reporting and communication.
• Analytical mindset and attention to detail are essential.
• Willingness to relocate to Sofia, Bulgaria.

Responsabilidades

• Handle complex Italian-speaking player account queries.
• Perform background checks and document verification.
• Monitor activity to identify risks and fraud.
• Coordinate with internal teams on escalations.
• Maintain detailed case records and documentation.
• Suggest process improvements for back-office tasks.
• Ensure communications meet internal quality standards.

Conocimientos

Italian fluency

English fluency

Analytical mindset

Attention to detail

Relocation readiness

Descripción del empleo

Mercier Consultancy Group is seeking an Italian Speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. The role focuses on handling Italian-speaking player queries, ensuring security checks, and maintaining quality in back-office processes within the gaming sector.

The ideal candidate is fluent in Italian and English, possesses strong analytical skills, and is willing to relocate to Bulgaria to support the growing Italian-speaking jobs market.