Italian Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 16,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation package

Monthly bonus

Career progression

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. The role focuses on handling Italian-speaking player queries, ensuring security checks, and maintaining quality in back-office processes within the gaming sector.

The ideal candidate is fluent in Italian and English, possesses strong analytical skills, and is willing to relocate to Bulgaria to support the growing Italian-speaking jobs market.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport required.
• Interest in gaming/esports industry.
• Strong English for reporting and communication.
• Analytical mindset and attention to detail are essential.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Handle complex Italian-speaking player account queries.
• Perform background checks and document verification.
• Monitor activity to identify risks and fraud.
• Coordinate with internal teams on escalations.
• Maintain detailed case records and documentation.
• Suggest process improvements for back-office tasks.
• Ensure communications meet internal quality standards.

Skills

Italian fluency

English fluency

Analytical mindset

Attention to detail

Relocation readiness

Job description

Italian Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach to career development and are currently facilitating exclusive jobs in Bulgaria for elite professionals seeking to advance their careers in a dynamic, high-growth environment.

Job Overview

We are searching for a highly motivated professional to fill the Italian Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is perfect for a gaming enthusiast who thrives in a fast-paced environment and wants to provide critical backend support to one of the most exciting sectors in the global esports and gaming industry.

Key Responsibilities

• Manage and resolve complex account queries for Italian-speaking players within the gaming and esports community
• Conduct thorough background checks and document verification to ensure platform security and compliance with industry regulations
• Monitor gaming activity and transactions to identify potential risks or fraudulent behavior, upholding the integrity of the platform
• Coordinate with internal departments to address technical escalations and improve the overall player experience
• Maintain detailed case records and provide high-quality documentation for all administrative support tasks
• Contribute to the continuous improvement of back-office processes, specifically tailored for the booming gaming market
• Foster a professional and positive environment by ensuring all player communications adhere to internal quality standards

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role
• Valid EU passport (mandatory) to qualify for these Italian-speaking jobs in Europe
• A genuine passion for the gaming and esports industry with a strong understanding of current player trends
• Excellent proficiency in English for reporting and team communication purposes
• Strong analytical mindset and attention to detail, crucial for back-office administrative tasks
• Ability to relocate to Sofia for the Italian Speaking Back Office Gaming Support Specialist position in Bulgaria

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in the gaming industry
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria seamless
• Monthly Performance Bonus to reward your commitment and excellence
• Professional career progression opportunities within the competitive landscape of jobs in Bulgaria

Life in Bulgaria

Choosing to relocate to Bulgaria offers an unparalleled mix of history, vibrant nightlife, and a growing international tech scene. As a hub for Italian-speaking jobs, Bulgaria has become a top choice for expatriates who enjoy a high quality of life, affordable living, and beautiful landscapes, ranging from the Balkan mountains to the Black Sea coast. The culture in Bulgaria is welcoming and lively, perfect for those eager to explore a new city while building their career in the gaming sector.

Beyond the professional benefits, the relocation package ensures your transition to Bulgaria is stress-free. With exceptional local cuisine, a low cost of living, and a booming expat community, choosing to live in Bulgaria provides the ideal backdrop for a rewarding international career. Join our team in Sofia and experience why so many professionals are making the move to Bulgaria today.