Italian Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 29,000 - 47,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Lucrative Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking B2B Solutions Consultant in Sofia to join its internationally focused Customer Support Services team. You will act as the primary contact for B2B clients, delivering premium support and tailored service solutions.

You will analyze client needs to provide effective, value-added business solutions, collaborating with cross-functional teams to streamline processes and maintain service quality.

Qualifications

• Fluent Italian (native or fluent) required.
• Experience in Customer Support Services or B2B client management.
• Excellent communication and problem-solving skills.

Responsibilities

• Serve as primary contact for B2B clients and deliver premium support.
• Maintain relationships to ensure high client satisfaction in Customer Support Services.
• Resolve inquiries using Italian language and provide value-added solutions.
• Analyze client needs to drive operational success with targeted solutions.
• Collaborate with cross-functional teams to streamline support processes and maintain quality.
• Document all client interactions in the CRM to track performance and goals.
• Align with regional KPIs and company objectives.

Skills

Italian language

B2B client management

Customer support

Communication skills

Problem solving

Job description

Italian Speaking B2B Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the European landscape. We pride ourselves on our deep industry expertise within the Customer Support Services sector, ensuring our candidates find long-term career growth in the most dynamic markets, including high-demand jobs in Bulgaria.

Job Overview

We are currently seeking a talented individual for the Italian Speaking B2B Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This role is perfect for a professional looking to excel in the Customer Support Services industry, offering a sophisticated environment where Italian-speaking jobs are highly valued and rewarded.

Key Responsibilities

• Act as a primary point of contact for B2B clients, delivering premium support and tailored service solutions.
• Maintain professional relationships with stakeholders to ensure high levels of client satisfaction within the Customer Support Services sector.
• Resolve complex inquiries through expert communication, leveraging your native or fluent Italian proficiency.
• Analyze client needs to provide effective, value-added business solutions that drive operational success.
• Collaborate with cross-functional teams to streamline support processes and maintain service quality standards.
• Document all client interactions accurately within the CRM to track performance metrics and support business goals.
• Participate in regular team briefings to align on regional KPIs and company objectives.
• Native or fluent Italian (spoken and written) is strictly required for this role.
• Valid EU passport (mandatory).
• Previous experience in the Customer Support Services industry or B2B client management.
• Excellent communication and problem-solving skills, with a passion for delivering premium service.
• Ability to thrive in an on-site office environment in Sofia, Bulgaria.
• Proactive mindset with a desire to build a career through high-performing Italian-speaking jobs.

What We Offer

• Competitive Monthly Salary commensurate with your experience.
• Fully Paid Training to ensure you reach your maximum potential in the Customer Support Services industry.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (including flight, initial hotel stay, and professional transfer services).
• Lucrative Monthly Performance Bonus based on your contribution to the team.
• A dynamic, international work culture in one of the most exciting European hubs.
• And Much More…

Life in Bulgaria

Bulgaria offers an exceptional quality of life, characterized by a perfect blend of rich history, modern city life, and stunning natural landscapes. By choosing this Italian Speaking B2B Solutions Consultant position in Bulgaria, you will enjoy a Mediterranean-adjacent climate, a friendly local culture, and the affordability that makes living in Bulgaria truly rewarding. Sofia is a thriving European tech hub that provides endless opportunities for personal and professional growth.

Our comprehensive relocation package ensures your move to Bulgaria is seamless and stress-free. Whether you are interested in the local culinary delights, the mountain ranges, or the vibrant nightlife, life in Bulgaria caters to every lifestyle. This is your chance to join one of the most sought-after Italian-speaking jobs while exploring everything that Bulgaria has to offer.