French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

monthly performance bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a French-speaking Back Office Gaming Support Specialist to join their team in Sofia, Bulgaria. The role emphasizes resolving complex French-language queries, ensuring secure and compliant account handling, and collaborating across departments to improve processes.

Ideal candidates are fluent in French and English, passionate about Gaming & Esports, and ready to relocate.

Qualifications

• Native or fluent French (spoken and written).
• English proficiency for multicultural office communication.
• Analytical, detail-oriented for back-office operations.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Handle and resolve complex account queries for premium gaming clients via email and ticketing systems.
• Provide high-quality French-language support within Gaming & Esports.
• Investigate and resolve payment discrepancies and transaction issues.
• Monitor account security and ensure compliance with industry standards.
• Collaborate with cross-functional teams to address reported bugs.
• Contribute to back-office workflow improvements through proactive feedback.
• Stay updated on Gaming & Esports trends to assist users effectively.

Skills

French language

English

Analytical skills

Attention to detail

Job description

French Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment firm specializing in connecting top-tier talent with high-growth industries across the continent. We are proud to be a market leader in sourcing candidates for prestigious, high-impact roles, including exclusive French-speaking jobs in the vibrant business landscape of Sofia.

Job Overview

We are currently looking for a motivated professional to fill the French Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique gateway for gaming enthusiasts to join a world-class Gaming & Esports company, offering a dynamic environment where your language skills and passion for digital entertainment are highly valued.

Key Responsibilities

• Manage and resolve complex account queries for premium gaming clients via email and internal ticketing systems
• Ensure high-quality support for the French-speaking community within the Gaming & Esports ecosystem
• Investigate and resolve payment discrepancies and transaction issues with precision
• Monitor and maintain account security, ensuring all processes align with gaming industry compliance standards
• Collaborate with cross-functional teams to elevate and resolve technical bugs reported by users
• Contribute to the continuous improvement of the back-office support workflow through proactive feedback
• Stay updated on the latest trends and updates in the Gaming & Esports sector to provide informed assistance

Requirements

• Native or fluent French (spoken and written)
• Valid EU passport (mandatory)
• Strong proficiency in English to communicate within our multicultural office environment
• A genuine passion for the Gaming & Esports industry and digital platforms
• Excellent analytical skills and attention to detail, essential for back-office operations
• Commitment to relocating to Sofia for this rewarding position in Bulgaria

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities within the booming sector of jobs in Bulgaria
• And Much More..

Life in Bulgaria

Sofia is rapidly becoming the premier destination for professionals seeking quality international careers. By accepting this French Speaking Back Office Gaming Support Specialist position in Bulgaria, you will experience a perfect blend of historic European charm and a modern, fast-paced tech lifestyle. Bulgaria is famous for its stunning mountain landscapes, vibrant nightlife, and a welcoming culture that makes settling in remarkably easy.

Beyond the professional growth, Bulgaria offers an exceptionally high quality of life with a very low cost of living. Whether you are enjoying the local cuisine in the heart of Sofia or exploring the natural beauty of the surrounding peaks, relocating to Bulgaria is a life-changing decision.

Join the growing community of expats who have found their success in one of Europe's most exciting locations for jobs in Bulgaria.