German-Speaking Gaming Support Specialist (Relocation)

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Signing Bonus €1,500

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for our client in Bulgaria. You will provide professional, empathetic assistance to German-speaking players across email, chat, and social channels, while mastering game-related issues and account questions.

This on-site role in Sofia requires native German, strong English, and EU passport; relocation is provided, including flight, transfer and hotel.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Strong command of English for internal collaboration and reporting.
• Valid EU passport (mandatory) to facilitate your move.
• Genuine passion for Gaming & Esports, with a solid understanding of current titles and platforms.
• Excellent communication skills with the ability to maintain composure in a fast-paced environment.

Responsibilities

• Deliver professional and empathetic support to German-speaking players across email, chat, and social media.
• Troubleshoot technical game issues, account inquiries, and payment queries with deep product knowledge.
• Stay updated on the latest Gaming & Esports trends to provide relevant communications.
• Escalate critical bugs and complex issues to development teams to ensure seamless gameplay.

Skills

German language

English language

Communication skills

Customer empathy

Job description

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for our client in Bulgaria. You will provide professional, empathetic assistance to German-speaking players across email, chat, and social channels, while mastering game-related issues and account questions.

This on-site role in Sofia requires native German, strong English, and EU passport; relocation is provided, including flight, transfer and hotel.