Bulgaria-Based Hungarian Gaming Support Specialist
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking a Hungarian Speaking Player Support Specialist to join an enterprise in Bulgaria. You will provide top-tier support to players across live chat, email, and tickets, while staying abreast of Gaming & Esports trends and game updates.
The role requires native or fluent Hungarian and English, a valid EU passport or work permit, and a passion for gaming. Comprehensive relocation and paid training are included to help you settle in Sofia and thrive in a fast-paced
Qualifications
- Native or fluent Hungarian (spoken and written) is mandatory.
- Fluency in English to facilitate team communication and training modules.
- Excellent communication skills with a customer-centric mindset.
Responsibilities
- Provide world-class technical and account support to players via live chat, email, and tickets.
- Represent the client brand with excellence while understanding Gaming & Esports trends.
- Resolve player inquiries related to game mechanics, billing, and account security.
- Collaborate with internal teams to identify and report recurring in-game bugs or issues.
- Ensure interactions meet high-quality standards in the gaming industry.
- Foster a positive player experience and loyalty within the gaming community.
- Stay updated on game releases, patches, and tournament events to assist players with precision.
Skills
Job description
Mercier Consultancy Group is seeking a Hungarian Speaking Player Support Specialist to join an enterprise in Bulgaria. You will provide top-tier support to players across live chat, email, and tickets, while staying abreast of Gaming & Esports trends and game updates.
The role requires native or fluent Hungarian and English, a valid EU passport or work permit, and a passion for gaming. Comprehensive relocation and paid training are included to help you settle in Sofia and thrive in a fast-paced
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