French-Speaking Gaming Support Back Office | Relocation
Mercier Consultancy MD
Uma candidatura feita para esta oferta — um currículo e uma carta de apresentação personalizados que vão ao encontro do anúncio.
Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
Mercier Consultancy Group is seeking a French-speaking Back Office Gaming Support Specialist to join their team in Sofia, Bulgaria. The role emphasizes resolving complex French-language queries, ensuring secure and compliant account handling, and collaborating across departments to improve processes.
Ideal candidates are fluent in French and English, passionate about Gaming & Esports, and ready to relocate.
Qualificações
- Native or fluent French (spoken and written).
- English proficiency for multicultural office communication.
- Analytical, detail-oriented for back-office operations.
- Willingness to relocate to Sofia, Bulgaria.
Responsabilidades
- Handle and resolve complex account queries for premium gaming clients via email and ticketing systems.
- Provide high-quality French-language support within Gaming & Esports.
- Investigate and resolve payment discrepancies and transaction issues.
- Monitor account security and ensure compliance with industry standards.
- Collaborate with cross-functional teams to address reported bugs.
- Contribute to back-office workflow improvements through proactive feedback.
- Stay updated on Gaming & Esports trends to assist users effectively.
Conhecimentos
Descrição da oferta de emprego
Mercier Consultancy Group is seeking a French-speaking Back Office Gaming Support Specialist to join their team in Sofia, Bulgaria. The role emphasizes resolving complex French-language queries, ensuring secure and compliant account handling, and collaborating across departments to improve processes.
Ideal candidates are fluent in French and English, passionate about Gaming & Esports, and ready to relocate.
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