French-Speaking Gaming Support Back Office | Relocation

Mercier Consultancy MD; Portugal; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

monthly performance bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a French-speaking Back Office Gaming Support Specialist to join their team in Sofia, Bulgaria. The role emphasizes resolving complex French-language queries, ensuring secure and compliant account handling, and collaborating across departments to improve processes.

Ideal candidates are fluent in French and English, passionate about Gaming & Esports, and ready to relocate.

Qualifications

• Native or fluent French (spoken and written).
• English proficiency for multicultural office communication.
• Analytical, detail-oriented for back-office operations.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Handle and resolve complex account queries for premium gaming clients via email and ticketing systems.
• Provide high-quality French-language support within Gaming & Esports.
• Investigate and resolve payment discrepancies and transaction issues.
• Monitor account security and ensure compliance with industry standards.
• Collaborate with cross-functional teams to address reported bugs.
• Contribute to back-office workflow improvements through proactive feedback.
• Stay updated on Gaming & Esports trends to assist users effectively.

Skills

French language

English

Analytical skills

Attention to detail

Job description

Mercier Consultancy Group is seeking a French-speaking Back Office Gaming Support Specialist to join their team in Sofia, Bulgaria. The role emphasizes resolving complex French-language queries, ensuring secure and compliant account handling, and collaborating across departments to improve processes.

Ideal candidates are fluent in French and English, passionate about Gaming & Esports, and ready to relocate.