Italian-Speaking B2B Solutions Consultant - Sofia Relocation

Mercier Consultancy Group; Portugal; On-site; EUR 29,000 - 47,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Lucrative Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking B2B Solutions Consultant in Sofia to join its internationally focused Customer Support Services team. You will act as the primary contact for B2B clients, delivering premium support and tailored service solutions.

You will analyze client needs to provide effective, value-added business solutions, collaborating with cross-functional teams to streamline processes and maintain service quality.

Qualifications

• Fluent Italian (native or fluent) required.
• Experience in Customer Support Services or B2B client management.
• Excellent communication and problem-solving skills.

Responsibilities

• Serve as primary contact for B2B clients and deliver premium support.
• Maintain relationships to ensure high client satisfaction in Customer Support Services.
• Resolve inquiries using Italian language and provide value-added solutions.
• Analyze client needs to drive operational success with targeted solutions.
• Collaborate with cross-functional teams to streamline support processes and maintain quality.
• Document all client interactions in the CRM to track performance and goals.
• Align with regional KPIs and company objectives.

Skills

Italian language

B2B client management

Customer support

Communication skills

Problem solving

Job description

Mercier Consultancy Group is seeking an Italian-speaking B2B Solutions Consultant in Sofia to join its internationally focused Customer Support Services team. You will act as the primary contact for B2B clients, delivering premium support and tailored service solutions.

You will analyze client needs to provide effective, value-added business solutions, collaborating with cross-functional teams to streamline processes and maintain service quality.