Italian-English Tech Support Specialist (Remote Portugal)

Cross Border Talents; Sintra; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Relocation support

Remote work

Job summary

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist based in Portugal for a fully remote role. You will support customers in Italian and English, troubleshoot technical inquiries, and document cases accurately.

Relocation assistance is provided for eligible candidates, and candidates must be based in Portugal or be EU passport holders open to relocation. Responsibilities include diagnosing issues, communicating technical solutions clearly, following up on

Qualifications

• Fluent in Italian and English.
• Tech-savvy with comfort handling technical inquiries.
• Strong communication and problem-solving abilities.
• Customer-focused approach with empathy and patience.

Responsibilities

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues.
• Document cases accurately and follow up until resolution.
• Maintain a positive customer experience and loyalty.

Skills

Fluent Italian-English

Tech-savvy

Communication

Problem solving

Customer-focused

Job description

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist based in Portugal for a fully remote role. You will support customers in Italian and English, troubleshoot technical inquiries, and document cases accurately.

Relocation assistance is provided for eligible candidates, and candidates must be based in Portugal or be EU passport holders open to relocation. Responsibilities include diagnosing issues, communicating technical solutions clearly, following up on