Remote Italian Tech Support Specialist - Portugal-based

Cross Border Talents; Vila Nova de Famalicão; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Remote work in Portugal

Relocation support

Job summary

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based role. You will support customers in Italian and English, troubleshoot technical issues, document cases, and ensure customer satisfaction.

Candidates must be based in Portugal or be willing to relocate, with relocation support offered. Responsibilities include providing technical assistance, clear communication of solutions, and maintaining a high-quality customer experience

Qualifications

• Fluent in Italian and English.
• Tech-savvy and comfortable handling technical inquiries.
• Detail-oriented and able to track issues accurately.
• Customer-focused, empathetic, with problem-solving skills.
• Remote role based in Portugal; relocation support offered.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues.
• Handle inquiries with professionalism, empathy and patience.
• Explain technical solutions clearly to customers.
• Track customer issues and document cases accurately.
• Follow up on cases until resolution.
• Maintain a positive customer experience and loyalty.

Skills

Italian & English fluency

Job description

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based role. You will support customers in Italian and English, troubleshoot technical issues, document cases, and ensure customer satisfaction.

Candidates must be based in Portugal or be willing to relocate, with relocation support offered. Responsibilities include providing technical assistance, clear communication of solutions, and maintaining a high-quality customer experience