Italian & English Tech Support Specialist — Remote (Portugal)

Cross Border Talents; Matosinhos; Remote; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Relocation support provided

Job summary

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal. You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive experiences.

This is a remote position; candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Qualifications

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication skills.
• Good problem-solving ability and quick thinking.
• Empathetic, patient, and customer-focused.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Skills

Fluent in Italian and English

Tech-savvy

Strong communication

Problem-solving

Empathetic and patient

Job description

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal. You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive experiences.

This is a remote position; candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.