Italian Tech Support Specialist — Remote (Portugal)

Cross Border Talents; Covilhã; Remote; EUR 25,000 - 42,000; Full time

Benefits offered by this job

Remote work

Relocation support

Competitive salary

Job summary

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will support customers in Italian and English, address technical inquiries, document cases accurately, and turn challenging situations into positive experiences.

Role requires fluency in Italian and English, strong communication skills, and a customer-focused mindset. Relocation support is provided for eligible candidates.

Qualifications

• Fluent in Italian and English.
• Tech-savvy and capable of handling technical inquiries.
• Strong communication and problem-solving abilities.
• Detail-oriented with good documentation habits.
• Empathetic, patient and customer-focused.
• Able to stay calm in high-pressure situations.
• Previous customer service experience is preferred.
• Sales experience is a plus, not mandatory.

Responsibilities

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Document cases accurately and track issues until resolution.
• Explain technical solutions clearly to customers.
• Follow up on cases to ensure customer satisfaction.
• Maintain a positive customer experience and loyalty.

Skills

Italian language

English language

Technical support

Customer service

Communication

Problem solving

Job description

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will support customers in Italian and English, address technical inquiries, document cases accurately, and turn challenging situations into positive experiences.

Role requires fluency in Italian and English, strong communication skills, and a customer-focused mindset. Relocation support is provided for eligible candidates.