Italian Tech Support Specialist - Remote (Portugal)

Cross Border Talents; Oeiras; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Relocation support provided

Remote work model, Portugal-based

Competitive Salary

Job summary

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a remote Portugal-based project. You will assist users in Italian and English, handle technical inquiries, and document cases to resolution.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. Strong communication, calm under pressure, and customer-focused mindset are essential for success in this role.

Qualifications

• Fluent in Italian and English as primary requirement.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and empathy toward customers.
• Detail-oriented with good documentation and case tracking.
• Previous customer service experience preferred; sales experience a plus.

Responsibilities

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Explain technical solutions clearly to customers.
• Document cases accurately and track issues to resolution.
• Follow up on cases until closed and maintain customer loyalty.

Skills

Italian language

English language

Customer service

Tech-savvy

Problem solving

Detail oriented

Job description

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a remote Portugal-based project. You will assist users in Italian and English, handle technical inquiries, and document cases to resolution.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. Strong communication, calm under pressure, and customer-focused mindset are essential for success in this role.