Italian Tech Support Specialist - Remote (Portugal)

Cross Border Talents; Vila Nova de Gaia; Remote; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Relocation support provided

Remote work model, based in Portugal

Job summary

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will assist users in Italian and English, resolve technical inquiries, document cases, and help turn challenging situations into positive experiences.

This remote position requires being based in Portugal or willing to relocate; relocation support is provided. Fluency in Italian and English, strong communication and problem‑solving skills are

Qualifications

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and problem-solving abilities.
• Based in Portugal or willing to relocate.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Skills

Fluent Italian

Fluent English

Tech-savvy

Strong communication

Problem-solving

Detail-oriented

Empathetic

Patient

Customer-focused

Calm under pressure

Customer service experience

Sales experience a plus

Job description

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will assist users in Italian and English, resolve technical inquiries, document cases, and help turn challenging situations into positive experiences.

This remote position requires being based in Portugal or willing to relocate; relocation support is provided. Fluency in Italian and English, strong communication and problem‑solving skills are