Italian Tech Support Specialist — Remote (Portugal)

Cross Border Talents; Viana do Castelo; Remote; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Remote work

Relocation support

Job summary

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will support customers in Italian and English, troubleshoot technical issues, document cases, and ensure a positive service experience. Candidates must be based in Portugal or willing to relocate within the EU.

Relocation support is provided. This is a fully remote position with a Portugal-based company and a focus on delivering clear, patient, and efficient

Qualifications

• Fluent in Italian and English required or strongly preferred.
• Experience in customer service is preferred.
• Remote role based in Portugal with relocation support for eligible candidates.

Responsibilities

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Document cases accurately and follow up until resolution.
• Explain technical solutions clearly to customers.
• Track customer issues and maintain records of interactions.

Skills

Fluent in Italian

Fluent in English

Tech-savvy

Customer service

Problem solving

Communication skills

Empathy

Attention to detail

Calm under pressure

Remote work

Job description

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will support customers in Italian and English, troubleshoot technical issues, document cases, and ensure a positive service experience. Candidates must be based in Portugal or willing to relocate within the EU.

Relocation support is provided. This is a fully remote position with a Portugal-based company and a focus on delivering clear, patient, and efficient