Italian & English Tech Support Specialist - Remote Portugal

Cross Border Talents; Almada; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Remote work model in Portugal

Relocation support available

Job summary

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based project. You will provide support in Italian and English for technical inquiries, document cases, and ensure positive customer experiences in a fully remote arrangement.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. Fluency in Italian and English is required, with strong communication and problem-solving skills emphasized throughout the

Qualifications

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues.
• Handle customer inquiries with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Skills

Italian language

English language

Job description

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based project. You will provide support in Italian and English for technical inquiries, document cases, and ensure positive customer experiences in a fully remote arrangement.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. Fluency in Italian and English is required, with strong communication and problem-solving skills emphasized throughout the