Italian Tech Support Specialist - Remote (Portugal)

Cross Border Talents; Viseu; Remote; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Remote work model

Relocation support provided

Job summary

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases to ensure seamless resolutions.

Candidates must be based in Portugal or be willing to relocate; relocation support is provided. This role emphasizes empathetic service, clear explanations, and turning challenging situations into positive experiences for customers.

Qualifications

• Fluent in Italian and English to communicate with customers.
• Experience in customer support or tech support preferred.
• Based in Portugal or willing to relocate for the role.
• Excellent problem-solving and interpersonal skills.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Skills

Fluent Italian

Fluent English

Technical troubleshooting

Customer service

Empathy

Communication skills

Job description

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases to ensure seamless resolutions.

Candidates must be based in Portugal or be willing to relocate; relocation support is provided. This role emphasizes empathetic service, clear explanations, and turning challenging situations into positive experiences for customers.