Italian & English Tech Support — Remote Portugal

Cross Border Talents; Guimarães; Remoto; EUR 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work model

Descrizione del lavoro

Cross Border Talents is looking for an Italian-speaking Technical Customer Support Specialist to join a remote team based in Portugal. You will handle support requests in Italian and English, troubleshoot technical issues, and ensure customers receive clear, helpful guidance.

Candidates must be based in Portugal or be willing to relocate; relocation support is provided. The role emphasizes empathy, precise problem-solving, and a commitment to delivering excellent service in a fast-paced tech

Competenze

• Fluent in Italian and English with excellent verbal and written communication.
• Experience in technical customer support or related CS roles is preferred.
• Empathetic, patient, and customer-focused with problem-solving abilities.

Mansioni

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues.
• Document cases accurately and track progress until resolution.
• Explain technical solutions clearly to customers.
• Maintain a positive customer experience and loyalty.

Conoscenze

Italian language

English language

Technical support

Customer service

Communication skills

Descrizione del lavoro

Cross Border Talents is looking for an Italian-speaking Technical Customer Support Specialist to join a remote team based in Portugal. You will handle support requests in Italian and English, troubleshoot technical issues, and ensure customers receive clear, helpful guidance.

Candidates must be based in Portugal or be willing to relocate; relocation support is provided. The role emphasizes empathy, precise problem-solving, and a commitment to delivering excellent service in a fast-paced tech