Italian Tech Support Specialist - Remote Portugal

Cross Border Talents; Funchal; Remote; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Remote work model, based in Portugal

Relocation support provided

Competitive Salary

Job summary

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based, fully remote project. You will handle customer inquiries in Italian and English, troubleshoot technical issues, document cases, and contribute to positive customer experiences.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. Prior customer service is preferred and Italian/English fluency is required to succeed in a fast-paced tech

Qualifications

• Fluent in Italian and English.
• Experience in customer service is preferred.
• Remote work readiness and Portugal-based location preferred.

Responsibilities

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Skills

Italian language

English language

Tech-savvy

Communication skills

Problem solving

Detail-oriented

Customer service experience

Job description

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based, fully remote project. You will handle customer inquiries in Italian and English, troubleshoot technical issues, document cases, and contribute to positive customer experiences.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. Prior customer service is preferred and Italian/English fluency is required to succeed in a fast-paced tech