Italian & English Customer Service Specialist- Lisbon- On-site

Cross Border Talents; Lisboa; Vor Ort; EUR 17.000 - 21.000; Vollzeit

Benefits dieser Stelle

Fixed weekends off

Paid onboarding

Competitive base salary + bonuses

Zusammenfassung

Cross Border Talents in Lisbon is seeking an Italian-speaking customer support professional to be the voice of the brand across Italian clients. You will handle inquiries via phone, email and chat, delivering solutions with warmth and efficiency.

The role requires native Italian and strong English (B2+), on-site presence in Lisbon, and flexibility for weekday rotations from early morning to early evening. You will join a dynamic, international team and receive onboarding support to ensure

Qualifikationen

• Native or fluent Italian with strong English (B2+) proficiency.
• On-site role in Lisbon, Portugal.
• Weekday rotational shifts from 07:30 to 20:00.

Aufgaben

• Connect and assist Italian customers across phone, email, and chat.
• Resolve inquiries with clear, empathetic solutions.
• Document interactions and collaborate with internal teams to ensure satisfaction.
• Maintain high standards of service and client care.

Kenntnisse

Italian fluency

English B2+

Active listening

Problem solving

Customer empathy

Jobbeschreibung

Elevate Customer Experiences in Sunny Lisbon

Are you fluent in Italian and English and looking for a rewarding role with fantastic work-life balance? Join a leading global customer experience company in the vibrant heart of Lisbon!

In this role, you will be the voice of the brand for Italian-speaking clients—delivering warm, efficient, and solution-driven support while enjoying your weekends free to explore everything Portugal has to offer.

What You'll Do

• Connect & Assist: Act as the first point of contact for Italian customers across phone, email, and chat channels.
• Resolve Inquiries: Deliver clear, empathetic, and effective solutions to user requests in a timely manner.
• Document & Collaborate: Keep accurate records of customer interactions and work closely with internal teams to ensure top satisfaction.
• Maintain Excellence: Consistently deliver service that reflects high standards of quality and care.

What You Bring

• Languages: Native or high fluency in Italian, alongside solid working English (B2+).
• Location: Readiness to work fully on-site in Lisbon, Portugal.
• Flexibility: Availability for weekday rotational shifts (07:30 AM – 20:00 PM).
• Skills: Excellent active listening, strong problem-solving abilities, and high customer empathy.

What's in It for You

• Competitive Compensation: Fixed monthly base salary PLUS performance bonuses.
• Work-Life Balance: Fixed Weekends Off (Saturday & Sunday) to recharge and relax.
• Paid Onboarding: Comprehensive training program to set you up for success.
• Vibrant Environment: Work with an international team in one of Europe's most dynamic capital cities.