Italian Speaking Customer Advisor (on-site)

Ignite; Sintra; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

Vibrant multicultural office culture

Private health insurance starting post

Lisbon location benefits

Job summary

Ignite in Lisbon is seeking a bilingual Italian speaker to join our customer support team. You will handle inbound requests across voice, chat, and email, ensuring professional and timely resolutions for Italian-speaking customers.

The role requires on-site presence in Lisbon, English proficiency at B2 level, and the ability to work a 24/7 rotational schedule. EU work authorization is required, with full onboarding and ongoing training provided.

Qualifications

• Native-level or advanced Italian (C1/C2) written and spoken.
• English proficiency at least B2 for internal comms.
• Flexible to a 24/7 rotational schedule.
• Daily on-site attendance at Lisbon office.
• EU/EEA citizenship or legal work authorization for Portugal.

Responsibilities

• Handle incoming service requests from Italian customers via voice, chat, and email.
• Investigate issues and deliver tailored remediation plans.
• Log interactions and updates in internal CRM accurately.
• Hit performance targets including satisfaction scores and FCR.
• Participate in ongoing training on products and policies.

Skills

Italian language (C1/C2)

English (B2)

Schedule flexibility

On-site presence

Work authorization (EU/Portugal)

Job description

• Location: Fully On-site (Lisbon, Portugal)
• Start Date: Immediate
• Schedule: 24/7 rotational (5 days/week, 8 hours/day)

• Location: Fully On-site (Lisbon, Portugal)
• Start Date: Immediate
• Schedule: 24/7 rotational (5 days/week, 8 hours/day)

Position Overview

Prepared to kick off a rewarding professional journey in Portugal? We are actively seeking customer-focused, bilingual Italian speakers to become part of our diverse, international team located in Lisbon. As an ambassador for top-tier worldwide brands, you will support Italian-speaking customers by managing inbound communications through telephone, live chat, and email platforms. This role is tailor‑made for dynamic, problem‑solving candidates who thrive in fast‑paced environments.

Key Responsibilities

• Customer Interaction: Handle incoming service requests from Italian consumers across voice, messaging, and email channels, upholding rigorous standards of professionalism and politeness.
• Issue Resolution: Investigate client issues, diagnose core difficulties, and deliver tailored, effective remediation plans.
• System Logging: Keep accurate, up‑to‑date documentation of all user interactions, case updates, and solutions inside internal CRM platforms.
• Performance Goals: Consistently achieve operational targets, including satisfaction scores, First Contact Resolution rates, and average handle times.
• Ongoing Learning: Attend continuous training programs to remain informed about product updates, company policies, and daily workflow procedures.

Qualifications

• Italian Language: Native‑level or advanced command (C1/C2) in written and spoken Italian.
• English Competency: Minimum B2 proficiency to facilitate internal communications, system training, and cross‑team collaboration.
• Schedule Flexibility: Capacity to adjust to a flexible, 24/7 rotational shift schedule.
• On‑Site Requirement: Consistent, daily physical attendance at our Lisbon office location.
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation granting unconditional right to work in Portugal.
• Key Attributes: Exceptional communication skills, sharp active listening, composure under pressure, and a dedicated, proactive mindset.

Compensation Models

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross per month (12-month payment structure)
• Ideal For: Individuals already residing in the Lisbon area or those wishing to manage their personal housing arrangements independently

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross per month (12-month payment structure)
• Accommodation: A private bedroom within a shared, company‑arranged apartment with all utility bills included
• Travel Benefits: Full reimbursement of flight costs following probation, plus complimentary airport pickup upon arrival

Employee Perks

• Advancement Opportunities: Clear, formalized internal growth pathways leading into Training, Quality Assurance, or Management roles.
• Paid Onboarding: Comprehensive, fully compensated initial training designed to ensure your long‑term success.
• Work Environment: A vibrant, multicultural office culture enriched by social events, sports clubs, and group outings.
• Health & Wellness: Private health insurance starting after six months of service, supported by targeted mental health resources.
• Location Advantages: Enjoy life in Lisbon, celebrated for its gorgeous Mediterranean climate, rich cultural history, and lively atmosphere.