Italian Speaking Customer Advisor

Ignite; Sintra; Vor Ort; EUR 12.000 - 14.000; Vollzeit

Benefits dieser Stelle

Advancement opportunities

Paid onboarding

Multicultural office environment

Private health insurance after six个月

Lisbon location advantages

Zusammenfassung

Ignite is seeking an Italian-speaking customer support specialist in Lisbon to assist customers via phone, chat, and email. You will resolve issues, log detailed interactions in our CRM, and strive to meet key performance targets in a fast-paced, international team.

The role requires native/advanced Italian, English at least B2, and daily on-site presence in the Lisbon office, with EU work authorization. Relocation options and local benefits are available.

Qualifikationen

• Native-level or advanced Italian written and spoken.
• Minimum English proficiency at B2 for internal communication.
• Willingness to work a 24/7 rotational schedule.
• On-site daily attendance at Lisbon office.

Aufgaben

• Handle incoming service requests from Italian customers via voice, chat, and email.
• Investigate issues and deliver tailored remediation plans.
• Log interactions and updates accurately in CRM systems.
• Meet performance targets: CSAT, FCR, and AHT.
• Participate in ongoing product and policy training.

Kenntnisse

Italian (C1/C2)

English (B2)

Customer service

Active listening

Jobbeschreibung

• Location: Fully On-site (Lisbon, Portugal)
• Start Date: Immediate
• Schedule: 24/7 rotational (5 days/week, 8 hours/day)

Position Overview

Prepared to kick off a rewarding professional journey in Portugal? We are actively seeking customer-focused, bilingual Italian speakers to become part of our diverse, international team located in Lisbon. As an ambassador for top-tier worldwide brands, you will support Italian-speaking customers by managing inbound communications through telephone, live chat, and email platforms. This role is tailor-made for dynamic, problem-solving candidates who thrive in fast-paced environments.

Key Responsibilities

• Customer Interaction: Handle incoming service requests from Italian consumers across voice, messaging, and email channels, upholding rigorous standards of professionalism and politeness.
• Issue Resolution: Investigate client issues, diagnose core difficulties, and deliver tailored, effective remediation plans.
• System Logging: Keep accurate, up-to-date documentation of all user interactions, case updates, and solutions inside internal CRM platforms.
• Performance Goals: Consistently achieve operational targets, including satisfaction scores, First Contact Resolution rates, and average handle times.
• Ongoing Learning: Attend continuous training programs to remain informed about product updates, company policies, and daily workflow procedures.

Qualifications

• Italian Language: Native-level or advanced command (C1/C2) in written and spoken Italian.
• English Competency: Minimum B2 proficiency to facilitate internal communications, system training, and cross-team collaboration.
• Schedule Flexibility: Capacity to adjust to a flexible, 24/7 rotational shift schedule.
• On-Site Requirement: Consistent, daily physical attendance at our Lisbon office location.
• Work Authorization: EU/EEA citizenship, a valid European passport, or legal documentation granting unconditional right to work in Portugal.
• Key Attributes: Exceptional communication skills, sharp active listening, composure under pressure, and a dedicated, proactive mindset.

Compensation Models

Option 1: Local Resident Package

• Base Pay: €1,262.33 gross per month (12-month payment structure)
• Ideal For: Individuals already residing in the Lisbon area or those wishing to manage their personal housing arrangements independently

Option 2: Relocation Support Package

• Base Pay: €1,059.00 gross per month (12-month payment structure)
• Accommodation: A private bedroom within a shared, company-arranged apartment with all utility bills included
• Travel Benefits: Full reimbursement of flight costs following probation, plus complimentary airport pickup upon arrival

Employee Perks

• Advancement Opportunities: Clear, formalized internal growth pathways leading into Training, Quality Assurance, or Management roles.
• Paid Onboarding: Comprehensive, fully compensated initial training designed to ensure your long-term success.
• Work Environment: A vibrant, multicultural office culture enriched by social events, sports clubs, and group outings.
• Health & Wellness: Private health insurance starting after six months of service, supported by targeted mental health resources.
• Location Advantages: Enjoy life in Lisbon, celebrated for its gorgeous Mediterranean climate, rich cultural history, and lively atmosphere.