Italian & English-speaking Customer Service Representative

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus opportunities

Resumo da oferta

Cross Border Talents in Lisbon is seeking a customer-oriented agent fluent in Italian and English to join our on-site support team. You will be the primary contact for customers, handling inquiries, providing accurate information and ensuring an exceptional service experience.

The role covers communication via phone, email, or chat, with opportunities to guide customers through products and services while maintaining high standards of satisfaction.

Qualificações

• Languages: Native or fluent in Italian with strong English (B2 or higher).
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-first mindset.
• Ability to work on-site in Lisbon, Portugal.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat in Italian and English.
• Provide clear, effective solutions and guide customers through products/services.
• Maintain high customer satisfaction and quality service.
• Collaborate with team members to resolve customer issues effectively.

Conhecimentos

Italian language

English proficiency

Customer service

Communication

Descrição da oferta de emprego

About the Role:

We are looking for a customer-oriented professional fluent in both Italian and English to join a dynamic customer support team in Lisbon, Portugal. In this role, you will serve as the primary point of contact for customers, assisting them with inquiries, providing accurate information, and ensuring an exceptional service experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in Italian and English in a timely and professional manner.


• Provide clear, effective solutions and guide customers through products/services.


• Maintain high standards of customer satisfaction and quality service.


• Collaborate with team members to resolve customer issues effectively.

Requirements:

• Languages: Native or fluent in Italian, with strong proficiency in English (B2 or higher).


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and a customer-first mindset.


• Ability to work on-site in Lisbon, Portugal.


• Flexibility to work rotational shifts from Monday to Friday.

What We Offer:

• Full-time on-site position in Lisbon, Portugal.


• Fixed working days from Monday to Friday with weekends off.


• Performance bonus opportunities.


• A vibrant, multicultural working environment.