Italian Speaking Customer Advisor

Ignite.; Lisboa; Sur place; EUR 12 000 - 14 000; Plein temps

Avantages offerts par ce poste

Advancement opportunities

Paid onboarding

Team events

Medical insurance

Lisbon location

Résumé du poste

Ignite. in Lisbon is seeking bilingual Italian-speaking customer support specialists for an on-site role. You will handle inbound inquiries via phone, live chat, and email, delivering empathetic, high-quality service to Italian clients.

The role requires native/proficient Italian (C1/C2) and strong English (B2), with a 24/7 rotating schedule. Two compensation paths are available: local resident package or relocation with an apartment and relocation benefits.

Qualifications

• Italian language at C1/C2 level (native or near-native)
• English language at B2 level or higher
• Ability to work a 24/7 rotating shift (5 days/week)
• On-site role in Lisbon, Portugal
• EU/EEA nationality or valid work authorization in Portugal
• Strong communication, active listening and empathy skills

Responsabilités

• Handle inbound customer inquiries in Italian via phone, live chat, and email
• Analyze issues and provide clear, practical resolutions
• Maintain accurate records of interactions in CRM
• Meet CSAT, first contact resolution, and average handling time targets
• Engage in ongoing training for product updates and procedures

Connaissances

Italian language (C1/C2)

English proficiency (B2)

Shift flexibility

On-site Lisbon

EU/EEA work authorization

Strong communication

Description du poste

Salary: €1,262.33 gross/month (Local Resident Package) OR €1,059.00 gross/month + Company-provided shared apartment with utilities & flight reimbursement (Relocation Support Package)

Work Environment: Fully On-site (Lisbon, Portugal)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Languages Required: Fluent Italian (C1/C2) & Business English (B2)

Position Overview

Prepared to kick off a rewarding professional journey in Portugal? We are actively seeking customer-focused, bilingual Italian speakers to become part of our diverse, international team located in Lisbon. As an ambassador for top-tier worldwide brands, you will support Italian-speaking customers by managing inbound communications through telephone, live chat, and email platforms. This role is tailor-made for dynamic, problem-solving candidates who thrive in fast-paced environments, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.

Key Responsibilities

• Customer Interaction: Manage incoming customer service inquiries from Italian clients via telephone, electronic mail, and live chat, maintaining high standards of professional courtesy, empathy, and attentiveness.
• Issue Resolution: Analyze customer challenges, identify root causes, and provide customized, practical resolution plans with absolute patience and efficiency.
• System Logging: Maintain meticulous records of client interactions, ticket updates, and resolutions within the corporate CRM software with total accuracy.
• Performance Goals: Consistently meet operational targets, including customer satisfaction metrics (CSAT), First Contact Resolution percentages, and average handling durations.
• Ongoing Learning: Participate in continuous training programs to stay current regarding new product launches, corporate guidelines, and day-to-day service procedures.

Qualifications

Essential Criteria:

• Italian Language: Native or advanced command (C1/C2 level) in spoken and written Italian to ensure flawless client support.
• English Competency: At least B2 level proficiency to support internal correspondence, platform training, and group collaboration.
• Schedule Flexibility: Ability to adapt to a flexible, 24/7 rotating shift framework covering 5 days per week (8 hours per day).
• On-Site Requirement: Regular, full-time daily attendance at our modern office in Lisbon.
• Work Authorization: EU/EEA nationality, a valid European passport, or legal documentation allowing unrestricted employment within Portugal.
• Key Attributes: Strong communication abilities, keen active listening skills, emotional intelligence, the ability to remain calm under pressure, and a dedicated, proactive attitude.

Compensation Models

Candidates can choose between two tailored contract options depending on whether they require relocation support to Lisbon:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross per month (12-month schedule)
  • Ideal For: Candidates currently living in or around Lisbon or those who prefer to arrange their own living accommodations independently.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross per month (12-month schedule)
  • Accommodation: A private bedroom in a shared, company-provided apartment with all utility expenses completely covered.
  • Travel Benefits: Complete reimbursement of flight expenses post-probation, plus organized airport pickup upon landing in Lisbon.

Employee Perks

• Advancement Opportunities: Well-defined, transparent internal career paths opening doors to Quality Assurance, Team Leadership, Training, or Management positions.
• Paid Onboarding: Thorough, fully paid initial training program starting on day one, tailored to set you up for enduring professional success.
• Work Environment: A vibrant, global workplace culture enhanced by athletic clubs, social meetups, team events, and modern amenities.
• Health & Wellness: Private medical insurance kicking in after six months on the job, complemented by specialized mental health support tools.
• Location Advantages: Enjoy residing in Lisbon, known for its wonderful seaside weather, deep cultural heritage, rich gastronomy, and vibrant urban atmosphere.