Italian Speaking Customer Advisor (on-site)

Ignite; Cascais; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Advancement opportunities

Paid onboarding

International team culture

Job summary

Ignite in Lisbon is recruiting fluent Italian speakers to provide exceptional customer care to international brands. You will handle inquiries by phone, chat, and email, representing a multicultural team in a fast-paced environment.

The role requires Italian language proficiency (C1/C2) and English (B2+), with a 24/7 rotational schedule. On-site work in Lisbon is mandatory, with friendly relocation benefits and paid onboarding.

Qualifications

• Fluent written and spoken Italian (C1/C2) required.
• English proficiency at B2+ for internal communications.
• Willingness to work a 24/7 rotating shift.
• On-site availability at Lisbon office; remote work not offered.
• EU/EEA citizenship or legal work authorization for Portugal.

Responsibilities

• Manage inbound Italian customer requests via live chat, phone, and email with professionalism, empathy, and care.
• Troubleshoot customer challenges, identify root causes, and deliver customized solutions to ensure satisfaction.
• Maintain detailed records of client interactions, ticket updates, and resolutions in the CRM.
• Meet operational targets such as CSAT, First Contact Resolution, and average handle times.
• Participate in continuous training to stay updated on product releases and policies.

Skills

Fluent Italian (C1/C2)

English (B2+)

24/7 shift availability

On-site full-time

EU/EEA work authorization

Job description

Salary: €1,262.33 gross/month (Local Option) or €1,059.00 gross/month + corporate housing (Relocation Option)

Work Environment: Fully On-Site (Lisbon, Portugal)

Target Start Date: Immediate

Shift Structure: 24/7 rotational schedule (5 days per week, 8 hours per day)

Languages Required: Fluent Italian (C1/C2) & Professional English (B2+)

Position Overview Looking to launch an exciting career in Portugal? We are hiring client-focused, fluent Italian speakers to join our multicultural team in Lisbon. Representing top brands, you will support Italian customers by resolving incoming inquiries via phone, chat, and email. This role is ideal for proactive problem-solvers who thrive in fast-paced environments. In this engaging position, you will help international brands deliver exceptional customer care while building a rewarding career within a vibrant, sunny European capital.

Key Responsibilities

• Customer Interaction: Manage inbound Italian customer requests via live chat, phone, and email with professionalism, empathy, and care.
• Issue Resolution: Troubleshoot customer challenges, identify root causes methodically, and deliver customized, efficient solutions to guarantee satisfaction.
• System Logging: Maintain detailed, precise records of client interactions, ticket updates, and resolutions in the enterprise CRM software.
• Performance Goals: Consistently meet operational targets, including CSAT, First Contact Resolution, and average handle times.
• Ongoing Learning: Participate in continuous training programs to stay updated on product releases, policies, and workflows.

Qualifications

Essential Criteria

• Italian Language: Fluent proficiency (C1/C2 level) in both written and spoken Italian to ensure flawless client communication.
• English Competency: Minimum B2 proficiency for internal communication, systems training, and team collaboration.
• Schedule Flexibility: Ability to work a flexible 24/7 rotational shift pattern across 5 days a week.
• On-Site Requirement: Full-time daily presence at our modern Lisbon site (remote work is not available).
• Work Authorization: EU/EEA citizenship, EU passport, or full legal authorization to work in Portugal.

Key Attributes

• Strong communication skills, active listening abilities, composure under pressure, emotional intelligence, and a proactive work ethic.

Compensation Models

Candidates can choose between two tailored compensation options based on their personal situation:

• Option 1: Local Resident Package
  • Base Pay: €1,262.33 gross/month (12-month schedule).
  • Ideal For: Candidates already residing in Lisbon or those who prefer to arrange independent housing.
• Option 2: Relocation Support Package
  • Base Pay: €1,059.00 gross/month (12-month schedule).
  • Accommodation: Private room in a shared company-managed flat with all utility bills included (water, electricity, gas, internet).
  • Travel Benefits: Full reimbursement for your flight to Lisbon post-probation, plus organized airport transfer upon arrival.

Employee Perks

• Advancement Opportunities: Structured internal progression paths into Quality Assurance (QA), Training, or Team Leadership roles.
• Paid Onboarding: Comprehensive fully paid initial training starting on day one to prepare you for long-term success.
• Work Environment: High-energy, international company culture with sports clubs, team outings, and social events.
• Health & Wellness: Private health insurance coverage after 6 months of employment, plus dedicated mental health support resources.
• Location Advantages: Enjoy living in Lisbon, featuring a coastal climate, rich history, and dynamic city life.