Italian Customer Support Specialist — Relocation & Perks

BlueView Talent; Sintra; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health and Life Insurance

Meal Allowance

Relocation Package

Onsite Work

Job summary

BlueView Talent is seeking a Customer Specialist to be the first point of contact for customers, delivering professional, personalized support across inquiries, orders, accounts, products, and services. You will engage via phone, email, chat, and other digital channels to understand needs and provide effective solutions.

The role requires strong analytical and communication abilities, a proactive, detail-oriented mindset, and eagerness to grow in the Travel field.

Qualifications

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field.

Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Skills

Italian (C1/C2)

English (B2)

Analytical skills

Communication skills

Detail-oriented

Proactive

Growth mindset

Job description

BlueView Talent is seeking a Customer Specialist to be the first point of contact for customers, delivering professional, personalized support across inquiries, orders, accounts, products, and services. You will engage via phone, email, chat, and other digital channels to understand needs and provide effective solutions.

The role requires strong analytical and communication abilities, a proactive, detail-oriented mindset, and eagerness to grow in the Travel field.