Italian Medical Devices Customer Support Pro (Hybrid)

BlueView Talent; Porto; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work

Meal allowance

Health & Life Insurance

Job summary

BlueView Talent in Portugal is hiring a Customer Specialist to support a Medical Devices project. You will be the main point of contact for customers, handling product questions, orders, account requests, and general support across phone, email, chat, and other channels.

Fluency in Italian (C1/C2) and English (C1) is required, along with at least one year of customer support experience. This role offers hybrid work, relocation assistance, meal allowance, and comprehensive benefits as you help

Qualifications

• 1 year of customer support experience.
• Fluent Italian and English at high levels.
• Empathetic, proactive and detail-oriented.
• EU citizenship or Portuguese residency.

Responsibilities

• Provide professional customer support via phone, email, chat and other channels.
• Assist with product questions, orders, account requests and service inquiries.
• Record interactions and resolutions accurately in internal systems.
• Escalate complex issues to the appropriate teams as needed.
• Deliver empathetic, customer-focused and solution-oriented support.
• Stay informed about medical devices and company procedures through training.

Skills

Italian (C1/C2)

English (C1)

Communication skills

Analytical thinking

Customer service experience

Job description

BlueView Talent in Portugal is hiring a Customer Specialist to support a Medical Devices project. You will be the main point of contact for customers, handling product questions, orders, account requests, and general support across phone, email, chat, and other channels.

Fluency in Italian (C1/C2) and English (C1) is required, along with at least one year of customer support experience. This role offers hybrid work, relocation assistance, meal allowance, and comprehensive benefits as you help