Italian Customer Operations Specialist

Nomadify; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonus

Structured onboarding

Career development opportunities

Relocation support

Job summary

Nomadify in Lisbon is looking for a professional to provide outstanding support to Italian-speaking customers via phone, email, and chat. Key responsibilities include resolving inquiries, documenting interactions, and contributing to client satisfaction.

Applicants should have native fluency in Italian, good English communication skills, and a background in customer service is preferred. The company offers a competitive salary package, performance bonuses, and comprehensive training in a dynamic international environment.

Qualifications

• Fluency in Italian, spoken and written.
• Experience in customer service, preferred in contact centers.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as primary point of contact for Italian-speaking customers.
• Provide professional support in line with service level agreements.
• Resolve inquiries and document interactions in CRM systems.
• Contribute to process optimization and customer experience improvements.

Skills

Native or near-native fluency in Italian

Good command of English

Previous experience in customer service

Strong problem-solving skills

Strong communication skills

Ability to work in a structured environment

High level of professionalism

Customer orientation

Job description

Required Qualifications

• Native or near‑native fluency in Italian (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client‑facing roles is preferred
• Strong problem‑solving and communication skills
• Ability to work in a structured, KPI‑driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on‑site work

Key Responsibilities

• Serve as the primary point of contact for Italian‑speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long‑term employment in a growing organization

Relocation support may be provided in line with company policy.

Additional Information

Working hours may vary based on business needs.

The candidates must be EU citizen or have a work permit to work in the related country.