Italian Customer Support Specialist - EU Relocation

Cross Border Talents; Lisboa; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Relocation Support (Flight + Accomod 4

Paid training and career development

International working environment

Job summary

Cross Border Talents is seeking an Italian Speaker Customer Service Representative to join our international support team. You will assist Italian-speaking customers and deliver an excellent experience in a fast-paced, multicultural environment, with relocation within the EU supported by flight and accommodation.

The role requires native or fluent Italian (C1/C2) and strong English (C1+), as well as excellent communication and problem-solving skills.

Qualifications

• Native or fluent Italian (C1/C2 level).
• English C1 level or higher.
• EU citizenship (mandatory).
• Willingness to relocate within the EU.
• Strong communication and problem-solving skills.
• Basic computer skills and adaptability.
• Flexibility to work shifts if required.

Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media.
• Handle inquiries related to products, services, orders, and billing.
• Resolve customer issues professionally and efficiently.
• Document interactions accurately in internal systems.
• Meet quality standards and performance targets.

Skills

Italian language proficiency

English language proficiency

Communication skills

Problem-solving

Computer skills

Adaptability

Flexibility to work shifts

Job description

Cross Border Talents is seeking an Italian Speaker Customer Service Representative to join our international support team. You will assist Italian-speaking customers and deliver an excellent experience in a fast-paced, multicultural environment, with relocation within the EU supported by flight and accommodation.

The role requires native or fluent Italian (C1/C2) and strong English (C1+), as well as excellent communication and problem-solving skills.