Travel Customer Specialist — Bilingual Italian/English, Relocation

BlueView Talent; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Health & life insurance

Relocation package

Onsite work

Competitive salary

Job summary

BlueView Talent is seeking a Customer Specialist to be the first point of contact for customers across multiple channels, delivering professional, personalized support on orders, accounts, products and services.

You will work with an international team, stay up to date with policies, and help improve processes through feedback, while building a career in travel-oriented customer experience.

Qualifications

• Language skills: Fluent in Italian (C1/C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Mindset: Professional, detail-oriented, proactive and eager to grow in travel-focused customer care.

Responsibilities

• Provide friendly, professional customer support via phone, email, chat and other channels.
• Assist customers with inquiries related to orders, accounts, payments, products and services.
• Understand customer needs and provide accurate, clear information.
• Record interactions and resolutions in internal systems accurately.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Identify recurring concerns and provide feedback to improve processes and service quality.
• Stay up to date with product and policy changes through ongoing training.

Skills

Italian (C1/C2)

English (B2)

Job description

BlueView Talent is seeking a Customer Specialist to be the first point of contact for customers across multiple channels, delivering professional, personalized support on orders, accounts, products and services.

You will work with an international team, stay up to date with policies, and help improve processes through feedback, while building a career in travel-oriented customer experience.