Italian Customer Support Specialist - Remote + Relocation

Cross Border Talents; Porto; Remote; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

1000 Euros signing bonus

Remote work

Meal allowance

Transportation support

Relocation package

Zusammenfassung

Cross Border Talents in Portugal is seeking a motivated Italian Customer Specialist to be the first point of contact for users, delivering high-quality support across channels.

You will assist with account setup, login and identity issues, and transactions, while showing empathy and clear communication. The role offers a 1000 Euros signing bonus, remote work options, meal and transportation allowances, and relocation assistance for a smooth transition.

Qualifikationen

• EU citizenship or Portuguese residency is required.
• 0–1 year of customer support experience.
• Strong leadership, analytical and communication skills.
• Eagerness to learn and grow.

Aufgaben

• Deliver prompt, high-quality support via phone, email, chat, and social platforms.
• Assist users with account setup, login and identity issues, transactions, and troubleshooting.
• Approach interactions with empathy and professionalism.
• Respond to inquiries accurately and urgently while focusing on customer needs.
• Build trust through clear communication and effective feedback.

Kenntnisse

EU Citizenship

Portuguese Residency

Customer support experience

Leadership

Analytical skills

Communication skills

Jobbeschreibung

Cross Border Talents in Portugal is seeking a motivated Italian Customer Specialist to be the first point of contact for users, delivering high-quality support across channels.

You will assist with account setup, login and identity issues, and transactions, while showing empathy and clear communication. The role offers a 1000 Euros signing bonus, remote work options, meal and transportation allowances, and relocation assistance for a smooth transition.