Italian Customer Specialist – Medical Devices (Hybrid)

BlueView Talent; Vila Nova de Gaia; Hybrid; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Assistance

Hybrid Work

Language Bonus

Job summary

BlueView Talent is seeking a Customer Specialist to support a Medical Devices Project. You will be the primary contact for customers, handling product questions, orders, and account requests across phone, email, chat, and other digital channels, delivering accurate information and timely solutions.

You will join an international, collaborative team with a focus on healthcare products, continuous training, and a high standard of customer service.

Qualifications

• Fluent in Italian (C1/C2) and English (C1).
• EU citizenship or valid Portuguese residency card.
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in CS.

Responsibilities

• Provide professional and friendly customer support via phone, email, chat, and other digital channels.
• Assist customers with product-related questions, account requests, orders, deliveries, and service inquiries.
• Provide accurate information about products, services, and support procedures while following company guidelines.
• Handle customer issues efficiently and escalate complex cases to appropriate teams.
• Accurately record customer interactions, actions, and resolutions in internal systems.
• Deliver empathetic, customer-focused, and solution-oriented support at every interaction.
• Collaborate with internal teams to resolve issues and ensure a smooth customer experience.
• Meet quality, productivity, service-level, and customer satisfaction targets.
• Stay informed about medical device products, procedures, regulatory requirements, and industry best practices.

Skills

Italian language

English language

Customer support experience

Analytical skills

Communication skills

Job description

BlueView Talent is seeking a Customer Specialist to support a Medical Devices Project. You will be the primary contact for customers, handling product questions, orders, and account requests across phone, email, chat, and other digital channels, delivering accurate information and timely solutions.

You will join an international, collaborative team with a focus on healthcare products, continuous training, and a high standard of customer service.