Italian Customer Advisor

speakit; Portugal; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Career development programs

Flexible schedule

Inter-company mobility

Job summary

Speakit seeks a Technical Support Advisor to join a multicultural team in Portugal, delivering exceptional customer support in Italian and English. You will assist viewers with account and software inquiries, provide technical help, and troubleshoot configurations to ensure smooth service delivery.

Based in Mainland Portugal with a flexible schedule, you’ll enjoy a strong compensation package, meal allowance, private health insurance, mentoring, and opportunities to work across sites globally.

Qualifications

• High level of Italian (written and oral) and fluent English (B2).
• Passionate about entertainment and media.
• Excellent communication skills with empathy, team spirit and customer orientation.
• Familiar with digital streaming services and devices.
• Location: Based in Portugal.

Responsibilities

• Assist viewers by phone and/or chat with queries.
• Provide account and application support regarding software functionality.
• Provide technical support and troubleshoot system configurations and network settings.
• Provide accurate and real-time responses to viewers’ inquiries.

Skills

Italian-speaking

English (B2)

Excellent communication

Empathy

Customer-oriented

Team spirit

Digital streaming familiarity

Job description

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client's business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities

• As an Italian Speaking Advisor you will have the responsibilities below:
• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real-time responses to the viewer's inquiries.

To be selected as an Italian Speaking Advisor, you need to have the requirements below:

• Have a high level of Italian (written and oral) and fluent in English (B2)
• Are passionate about entertainment and media enterprise
• Have excellent communication skills coupled with empathy, team spirit and customer-oriented
• Have familiarity with digital streaming services and devices
• Location: Already based in Portugal

• Strong compensation package (14 monthly payments per year plus bonus)

• Monthly meal allowance paid in voucher card (net)
• Private Health Insurance
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Flexible Schedule
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Workplace: Work From Home (Mainland Portugal)